[TenTec] eham centurion 0 review

[Ten-Tec Inc. Amateur Radio Sales]

Hello -

Briefly, I wanted to say:

1) I read the negative Centurion review posted on eham.net.  No provision
is made for review rebuttals and I have a long-standing policy of not debating
individual customer concerns with Ten-Tec in public forums so I don't have a
comment to make regarding it, unfortunately.

2) While eham.net's owner and managers are sympathetic to Ten-Tec and our
concerns regarding their web site and we are a 'charter' advertiser, Ten-Tec
did not request this review to be moved, changed or deleted.

Scott Robbins, W4PA

At 06:36 PM 6/26/02 -0400, you wrote:
>Hi Everyone,
>
>Several of you commented on the Eham review yesterday about the negative
>experience that one person encountered with the Centurion amp. I don't own
>an amp so I cannot comment first hand. My point on writing is for a much
>different reason.
>
>Eham reviews have become a major contributing influence to major purchases
>we all make. This afternoon I noted that something disturbing to me has
>happened. The review has been removed by Eham from the product review
>category.
>
>When I inquired as to why, I was informed by Eham that it did not meet the
>definitions of a "Product Review" so it was moved into the "Company Forum
>Category" elsewhere on the Eham site. Quietly moved to where it does not add
>or subtract to the product rating score. Say it ain't so Joe!
>
>IMO if that review did not reflect one man's opinion about a product's
>performance I do not know what does. Ever see a favorable opinion on a
>"company's performance" of any manufacturer so relocated by Eham when it
>appears in any other "product review"?
>
>I found the review to be reasonable, honest and forthright. Based on your
>experiences you may or may not agree and that's your prerogative to so do.
>But manipulating a reasonable opinion as was presented in that ham's review
>reveals a flaw in Eham's process. This review as represented was a product
>problem that was turned into a customer service problem plain and simple.
>
>No one is perfect, me, you or Ten Tec and that's not what I mean to imply
>but............
>
>Is it more than coincidental that Ten Tec is an Eham advertiser?  I hope
>not.
>
>Buyer and reader beware!
>
>73 de N1LQ-Dave



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