[TenTec] dealer networks: AES NO value added

[Jim Lowman]

Small correction...I did buy the Philips DVD burner, and am quite happy with it,
having burned seven or so DVDs thus far.  In fact, one is burning even as we speak.

I'll have to admit that the manufacturer's toll-free phone support was very good,
as far as solving some setup problems early on.  Even though I never spoke with
anyone who was a native speaker of English, the technicians were knowledgeable and
did solve the problems with one phone call.

If all companies stood behind their product as well as yours I'd have no gripe,
other than the fact that I paid a substantial amount of money and might not have
the immediate use of it...Jim


AC5E at aol.com wrote:
> 
> As you say, this thread has gone on far too long. But unlike you, I will seek
> out Philips when I decide to pop for a CD burner.
> 
> The reason's simple. Philips is protecting you the consumer, their dealer who
> has no ability at all to take care of any problem you may have, and their
> distributor who will inevetibly wind up as another unhappy person who is
> stuck in the middle of a situation they didn't create.
> 
> It's the manufacturer's responsibility to take care of problems with their
> products. Period.  It's not the consumers responsibility, it's not the
> dealers responsibility, and it's not the importer's responsibility. It's the
> makers, and he is responsible for making sure the customer is satisfied.
> Getting all the people who don't know what they are doing or what factory
> policy is saves time, trouble, and effort. And helps insure customer
> satisfaction.
> 
> Sorry companies force their distributors and dealers to deal with problems
> the best way they can. From any standpoint, that's not good.  That's why my
> company's policy is simple and unequivocal.
> 
> Call my company direct on my nickel. If we can't solve your problem while you
> are on the line we will send you another one and have that one picked up. All
> on our nickel. All you have to do is put it back in the box and wait on the
> driver. And you might be surprised to know how high a percentage of consumers
> won't even do that much.
> 
> 73  Pete Allen  AC5E
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