[TenTec] AnotherExample of Great Service From TT

[Robert & Linda McGraw K4TAX]

Larry:

You aren't the only one pleased with Tentec service.

The Paragon II that I purchased a couple of weeks ago (during the March
madness sale) suddenly was only producing some 10 watts output.  I called
Tentec Service this morning and spoke with one of the techs.  He said check
the filter that plugs in, told me exactly where and which one, and check the
diodes on the HP filter board if the filter isn't loose.  About a dozen
screws removed latter, the bottom exposed reveled that the filter was loose.
I suspect that came loose in shipping.  Re-seated it and all problems
solved.

Mighty fine support in my opinion.

73
Bob, K4TAX


----- Original Message -----
From: "Larry Greenberg N5BEA" <larrylg1 at excite.com>
To: <tentec at contesting.com>
Sent: Wednesday, April 07, 2004 9:38 PM
Subject: [TenTec] AnotherExample of Great Service From TT


>
> The thing that got me started with TenTec back about 25 years ago was
service.  Recently I had some extensive work done on an old rig.  To my
surprise the very same tech answered the phone in 2004 that answered it in
1979.  Today I had another surprise.  Often on small parts  at least at most
factories and distributors S&amp;H just kill you. Well as I am preparing to
sell my Scout since my Argo V has been shipped, I remembered that had a
broken clip or two on the modules.  So I call TT  parts.  I explained the
situation. I was only asked one question.."What is your mailing address."
Thank You Ten Tec. Larry GreenbergN5BEA
>
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