[TenTec] Who TT is to me!

[Richard Detweiler]

Very well said Lee,

The Caring Scott and Gary give is, what I believe, the main reason most of 
us are willing to let the Orion Mature on our Desk tops.

We understand the idea of the Orion.  Ten Tecs willingness to vigoursly 
continue the effort to improve and enhance the Orion is what keeps those of 
us as happy if not sometimes irritated customers.

73's
Rich
K5SF



>From: Kc9cdt at aol.com
>Reply-To: tentec at contesting.com
>To: tentec at contesting.com
>Subject: Re: [TenTec] Who TT is to me!
>Date: Mon, 21 Jun 2004 20:42:53 EDT
>
>Scott,
>Thanks for caring. Not sure you remember me but a couple weeks ago I 
>stopped
>by TT on the way back from a business trip in Tennessee. I was there to 
>look
>at Centurions, and had a chance to meet you in person. I felt very good 
>about
>our discussions on Orion. You certainly indicated that you (all of the TT 
>gang)
>were going to continue to work on Orion until it was right. I think your
>making progress.
>
>I bought Orion with the understanding that there were SW issues. I have
>written a lot of microcode to control HW devices at IBM so I know a little 
>of how
>difficult it is.
>
>I arrived at TT a little later than I had hoped to, about 4:00PM your time
>(darn time zone difference) , we left about 5:30 from the showroom where we 
>were
>talking. not at any time did I feel you were trying to rush me out of
>there!!! I felt like I was a customer NOT a number on the customer list! I 
>appreciate
>it, as I felt my visit, while a little rushed, was a lot of fun.
>
>I love my Orion, and, yes there are some problems yet. I have full 
>confidence
>you guys will get those issues taken care of.
>
>I'm not one of the "long time followers" , in fact this is my first TT
>product, but I like dealing with  a company that has quality people and 
>cares about
>customer satisfaction! Nobody is perfect, no product is ever perfect, but I 
>do
>believe that you folks want your customers to be happy, that goes a long 
>way
>when you are dealing with some operation problems with equipment!
>
>Keep up the good work!
>
>Lee, KC9CDT
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