[TenTec] Ten-Tec Service

[Don and Diana Cunningham]

Gary,
I'm glad to hear that you have had good luck over the years with Ten Tec 
service.  I have not had a chance to deal with Don or Glenda, but I have 
twice gotten real "non answers" to questions from the service manager, Paul 
Clinton.  First time it was a question about a used Omni V I got, about 
drifting, and only got a lesson on the specs of the Omni V, which are 
clearly readable in the operating manual.  Second was a question on my Orion 
(bought as a demo from Ten Tec recently, so under full warranty) as to what 
would need to be done for the version 2.0 software that is coming out to 
work.  I intended to have the front panel down for the Heil "grounding mod" 
and thought I could make those changes while there on the CPU/DSP board, and 
got the answer "version 2.0 is not available yet".  I protested to sales, 
and FINALLY got a civil answer, but hope that is not the norm with my "new" 
rig.  That's one reason an Icom will never grace my door again, was poor 
service!  Maybe I rubbed him the wrong way??  Just don't know.  I made my 
buying decision partially because of  reading in the reviews on Eham about 
the "great service" but have yet to witness it in my personal dealings.
73,
Don, WB5HAK
----- Original Message ----- 
From: "Gary Tuck" <gtuck at mac.com>
To: "Ten Tec Mailing List" <tentec at contesting.com>
Sent: Sunday, December 18, 2005 1:42 PM
Subject: [TenTec] Ten-Tec Service


> Just adding to the chorus here.  I've had nothing but wonderful
> service from these folks--whether talking to Paul or Don,
> communicating with Glenda or getting a rig fixed.  The gear is first
> rate but the service will have me coming back again.
>
> Gary W7TEA
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