[TenTec] Ten-Tec Service

[Ron]

Sad that Paul didn't answer as needed on those questions. He has helped me a
time or two and his suggestions and parts supplied by mail did do the work I
needed done.  So I'm pretty happy with Paul.  Now I will admit that one of
my questions took a repeat by email with a bit more clarification, before he
decided to help me with the problem, but with my persistence and better
description, he did take care of me.  Some things might be easier fixed than
others.
Ron  KA7U

-----Original Message-----
From: tentec-bounces at contesting.com
[mailto:tentec-bounces at contesting.com]On Behalf Of Don and Diana
Cunningham
Sent: Sunday, December 18, 2005 12:33 PM
To: Discussion of Ten-Tec Equipment
Subject: Re: [TenTec] Ten-Tec Service


Gary,
I'm glad to hear that you have had good luck over the years with Ten Tec
service.  I have not had a chance to deal with Don or Glenda, but I have
twice gotten real "non answers" to questions from the service manager, Paul
Clinton.  First time it was a question about a used Omni V I got, about
drifting, and only got a lesson on the specs of the Omni V, which are
clearly readable in the operating manual.  Second was a question on my Orion
(bought as a demo from Ten Tec recently, so under full warranty) as to what
would need to be done for the version 2.0 software that is coming out to
work.  I intended to have the front panel down for the Heil "grounding mod"
and thought I could make those changes while there on the CPU/DSP board, and
got the answer "version 2.0 is not available yet".  I protested to sales,
and FINALLY got a civil answer, but hope that is not the norm with my "new"
rig.  That's one reason an Icom will never grace my door again, was poor
service!  Maybe I rubbed him the wrong way??  Just don't know.  I made my
buying decision partially because of  reading in the reviews on Eham about
the "great service" but have yet to witness it in my personal dealings.
73,
Don, WB5HAK
----- Original Message -----
From: "Gary Tuck" <gtuck at mac.com>
To: "Ten Tec Mailing List" <tentec at contesting.com>
Sent: Sunday, December 18, 2005 1:42 PM
Subject: [TenTec] Ten-Tec Service


> Just adding to the chorus here.  I've had nothing but wonderful
> service from these folks--whether talking to Paul or Don,
> communicating with Glenda or getting a rig fixed.  The gear is first
> rate but the service will have me coming back again.
>
> Gary W7TEA
> _______________________________________________
> TenTec mailing list
> TenTec at contesting.com
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>

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