[TenTec] Good faith & John Swisher KE4CCI (long)

[M. P. Haynes]

Hi James,

This story reminds me of a service call I made to a midwest hospital
several years ago.  I was region support engineer for ultrasound products
for my company.  We had introduced a top-of-the-line cardiology
ultrasound machine and the Catholic hospital had bought one.  It had an
intermittant problem which the local service tech had tried to resolve
unsuccessfully and I was called in to "save the sale."  I diagnosed what
I thought was the problem and repaired it.  The hospital administrator,
Mother Superior Mary Margaret,  was a very intimidating, big woman who
loved to "scare" our local man to watch him squirm!  As I was leaving the
hospital the elevator door opened and in she stepped. "Oh, Mr. Haynes, I
didn't know you were coming to look at our machine," she said.  I told
her that I had come in earlier and she was n a meeting, which she was. 
(Secretly, I was glad to get out without confronting her, even though we
had gotten along okay at a previous problem discussion.)  I told her that
I felt I had found the root problem to which she said," can you guarantee
that it won't break again," to which I replied, "the only thing I know
that is everlasting and eternal is the business you're in!"  We both had
a good laugh at that one!  Fotunately for us, it was fixed and they
bought a second unit. 

Pat Haynes-K4BEH

On Wed, 16 Feb 2005 08:09:10 -0600 "James Duffer"
<dufferjames at hotmail.com> writes:
> snip.
> Well at ga hamfest 3 months later traded for plus cash for a kenwood 
> 
> ts850sat. It was gaurenteeeed to be top notch. Just been to kenwood 
> for 
> realinement. You know the deal. 2 Days later at home it quit.
> snip.
> 
> Would it made a difference if it had quit two weeks, or two months 
> later?
> If you would of tested it at the fest, would that made a 
> difference?
> 
> This reminds me of an incident occuring in Germany.  A Major Birch 
> tried to 
> make me guarentee that an AN/GRC-46 would work when we went to Ogau 
> (I was 
> stationed in Lenggries).  He was specifically concerned about the  
> transmitter T-195.  I explained that I could test it at Lenggries 
> and only 
> state that it was working.  I couldn't guarentted that it would work 
> further 
> down the road.  This wasn't good enough, so he ordered a new (or 
> rebuilt) 
> T-195 from the Pirmaseans Depot in France.  You guessed it, it 
> started 
> blowing smoke out of the exhaust blower vents when turned on.
> 
> Wold you guarentee a light bulb to work two days later?  More than 
> likely it 
> would, but there is also a chance it won't.  Electronics systems are 
> subject 
> to failures of all sorts.  The best way to deal with it is to go for 
> 
> redundency.
> 
> m2cw
> 
> 73, wd4air
> 
> 
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