[TenTec] 30-day Return Policy

[Don Rasmussen]

Tommy,

You told me yourself some weeks back you were a beta
tester for the Orion 2.0 software (that will become
the original software in Orion II). You also said you
quit the test program in mid stream and sent back the
-second- Orion that Ten Tec had shipped you to make
you happy after being unhappy with the first one. Why
in the world would you now -want- an Orion II, and why
ever would Ten Tec send you one? I expect they would
sell you and send you any other model in their product
line. Let's face it, you have used up your evaluation
credit on Orion. Just enjoy that OMNI VI+ that you and
I both enjoy on CW and be happy that you have the Ten
Tec model that fits your operating style. 

de WB8YQJ/6

[TenTec] 30-day Return Policy
from [Tommy] [Permanent Link][Original] 

To:  tentec at contesting.com 
Subject:  [TenTec] 30-day Return Policy 
From:  Tommy <aldermant at alltel.net> 
Reply-to:  Discussion of Ten-Tec Equipment
<tentec at contesting.com> 
Date:  Sat, 23 Jul 2005 08:48:11 -0400 
List-post:  <mailto:tentec at contesting.com> 

One of the things we, as hams, have always liked about
Ten Tec is 
their new gear return policy. It has always seemed to
be very 
generous and above board. Ten Tec's 30-day return
policy as defined 
on their web site:

Subject: RE: Icom 7800

HI xxxx, what a pleasure to hear from you again.  I
haven't been on 
40m lately due mainly to a combination of band
conditions and QRN in 
this area from summer storms.  In addition, I have
been tied up 
selling our second home down in xxxxxxxxxxx.

Yes, I decided to put my 7800 up for sale in order to
buy either an 
FTDX-9000 or the new Orion 2.  The 7800 is a wonderful
radio but I 
just wanted to try something else and I was caught up
with the hype 
on the Orion 2 and sent in my order for one this
morning.  Guess what 
came back a few hours later?  You won't believe this
but below is a 
cut and past of the reply I got from Stan Brock at
T-T:

Dear xxx:

We thank you for your interest in the new Ten-Tec
Orion II.  I am 
sorry, because
of previous RMA's and eham reviews we are unable to
provide the style of
radio which will meet your requirements.  Your order
has been deleted.

73,
Stan Brock, WD0BGS
Amateur Radio Sales