[TenTec] 30-day Return Policy

Sat Jul 23 10:06:47 EDT 2005

Well, I would not be surprised at all if there were a LOT of hams that would 
not feel the least bit crappy about ordering a megabuck radio just to 'play' 
....with full intentions of sending it back no matter what.
If I were manufacturing radios, I would initiate something as well to put 
the 'KA-BOSH' on that sort of nonsense.

...Dave

----- Original Message ----- 
From: "Bernard(wtrone)" <wtrone at comcast.net>
To: "Discussion of Ten-Tec Equipment" <tentec at contesting.com>
Sent: Saturday, July 23, 2005 9:38 AM
Subject: Re: [TenTec] 30-day Return Policy

>    Tommy: not to flame you, but I wonder what the other side of the story
> is?  Every time I have seen a story such as yours on this or other
> reflectors, I have been very surprised when the "other" side presents 
> their
> argument.
>
>    I must admit that, at face value, you have not been fairly treated.  If
> the "facts" are correct as you present them, then shame on TenTec!!!!!  It
> sounds, from your side, that you had technical rationale for your returns.
>
>    These boards have become very negative since the announcement of the
> Orion II.  I have never seen such a big bunch of "cry babies."  I didn't 
> see
> any such thing on the ICOM board when the PRO  III was announced.  Wonder
> why??  And, I wonder how many of the negative comments are really from 
> Orion
> owners?  In my strong opinion, there are some non-owners who frequent this
> board who get great delight out of criticizing the Orion.
>
>    In any case, I really hope that TenTec reconsiders that decision and
> sells you an Orion II
>
>    Best of luck.
>
>            73s,
>
>
>            Bernard, WA4OEJ
>
>
> ----- Original Message ----- 
> From: "Tommy" <aldermant at alltel.net>
> To: <tentec at contesting.com>
> Sent: Saturday, July 23, 2005 7:48 AM
> Subject: [TenTec] 30-day Return Policy
>
>
>> One of the things we, as hams, have always liked about Ten Tec is
>> their new gear return policy. It has always seemed to be very
>> generous and above board. Ten Tec's 30-day return policy as defined
>> on their web site:
>>
>> "30 day return policy: All new and demo (non-kit) Ten-Tec equipment
>> sold factory direct is sold on a 30 day trial period. If within 30
>> days of purchase you decide not to keep the equipment it may be
>> returned to us for a purchase price refund, less shipping charges.
>> Please call our sales department at (800) 833-7373 or (865) 453-7172
>> and request a return merchandise authorization number - this will
>> greatly speed up the processing of your refund. Return items to
>> Ten-Tec, 1185 Dolly Parton Parkway, Sevierville, TN 37862. Include a
>> note with any returned equipment with your name, address, and
>> telephone number and the RMA number. For equipment sold through our
>> international dealers, it is at their discretion to set their own
>> sales and return policies."
>>
>> However, all is not quite as neat and clean as we have always
>> thought. It turns out that if you return a new product under their
>> generous policy, that MAY be reason for them to refuse to sell you
>> another one of their products. In addition, if you give a fair and
>> honest evaluation of their product on eHAM, but it is not a favorable
>> review, or one to their liking, this too, may be reason for them to
>> refuse to sell you another radio.
>>
>> As I already have enough good Ten Tec radios, this will not affect me
>> personally, however I think it is important for all of the ham
>> community to know how this 30-day return policy really works. Again,
>> buyer beware! I have permission from the writer of these email to
>> reproduce this:
>>
>> "xxx, you and I are not the only ones who have been given the cold
>> shoulder by T-T.   I have talked to others today who had a similar
>> experience.  Here is my response to T-T sent to them just now.  You
>> can share it with your friends if you wish.
>>
>> Why Stan, I am profoundly disappointed in you and T-T for taking this
>> attitude and refusing to sell me an Orion 2.  Sour grapes Stan or
>> lack of faith in the reliability and performance of your
>> products?  Not only is your refusal to sell me the Orion 2 in
>> violation of state and federal trade laws it's just bad form to treat
>> a fellow ham in this manner.  Because T-T doesn't care to make public
>> their hidden policy of rejecting purchase orders based on
>> unsatisfactory reviews of their equipment or services appearing on
>> such media as eHam I have decided to share your response with our
>> fellow amateurs on the ham bands, most of whom by the way have
>> responded with "I told you so" or "we had similar problems with T-T".
>>
>> I will be looking for you at the next Dayton Hamvention Stan.
>>
>> Until then Stan, sit down, take a pill, and have a nice day...
>>
>> xxx
>>
>>
>>
>> Subject: RE: Icom 7800
>>
>> HI xxxx, what a pleasure to hear from you again.  I haven't been on
>> 40m lately due mainly to a combination of band conditions and QRN in
>> this area from summer storms.  In addition, I have been tied up
>> selling our second home down in xxxxxxxxxxx.
>>
>> Yes, I decided to put my 7800 up for sale in order to buy either an
>> FTDX-9000 or the new Orion 2.  The 7800 is a wonderful radio but I
>> just wanted to try something else and I was caught up with the hype
>> on the Orion 2 and sent in my order for one this morning.  Guess what
>> came back a few hours later?  You won't believe this but below is a
>> cut and past of the reply I got from Stan Brock at T-T:
>>
>> Dear xxx:
>>
>> We thank you for your interest in the new Ten-Tec Orion II.  I am
>> sorry, because
>> of previous RMA's and eham reviews we are unable to provide the style of
>> radio which will meet your requirements.  Your order has been deleted.
>>
>> 73,
>> Stan Brock, WD0BGS
>> Amateur Radio Sales
>>
>> A couple of years ago I ordered one of their Jupiter transceivers
>> only to find out after it arrived that it had performance
>> problems.  I called TT and discussed the issues and they said to
>> return it and they would replace it.  They did that with another
>> Jupiter only this time the receiver in that Jupiter was found to have
>> lots of birdies and very poor sensitivity on the 17m-10m bands.  I
>> sent it back asking for a refund under their 30 return policy.  Thus
>> the RMAs their talking about.  I made the mistake (??) of giving them
>> a rather poor review on eHam and apparently they are holding this
>> against me now and refusing now to sell me an Orion 2.  xxxx, you
>> don't want to hear what I now think about T-T's management and their
>> products.  I think what they have done is not only in violation of
>> state and federal trade laws it is simply bad form to snub a fellow
>> amateur.  Oh well, live and learn.  They just bought themselves a
>> load of bad publicity if anyone ever asks me about T-T.
>>
>>
>>
>> So, there you have it xxxx.  I guess some guys like me are never
>> satisfied. hi hi.
>>
>> CU on the bands and till then 73,
>>
>> Xxx XXXXX
>>
>>
>> CW is for REAL hams !
>>
>>     Tommy - W4BQF
>> _______________________________________________
>> TenTec mailing list
>> TenTec at contesting.com
>> http://lists.contesting.com/mailman/listinfo/tentec
>>
>
>
> _______________________________________________
> TenTec mailing list
> TenTec at contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec 