[TenTec] TenTec 30 day return policy

[Mike Hyder -N4NT-]

If I were Ten-Tec, I'd make a blacklist of the people on this reflector who 
will obviously never be happy with anything and I'd not sell them a radio at 
any price.  It's pretty easy to tell those who have poison in their hearts.

Mike N4NT

----- Original Message ----- 
From: "Howard Smith" <jsmith20 at wi.rr.com>
To: <tentec at contesting.com>
Sent: Saturday, July 23, 2005 3:43 PM
Subject: [TenTec] TenTec 30 day return policy


Come on, Guys.

Ten Tec looses at least $300 of bottom line profit each time an Orion is
returned under the 30 day return policy.  The unit has to be retested, and
then it is sold at a lower price as demo equipment.

Now, would you want to risk another $300 on an individual who has used this
policy to return an Orion once, and now wants to purchase another one, or
even an Orion 2?  I think TenTec is only being smart in how they are doing
business to refuse to sell to that individual a second time.

And, joking about using the color of the TenTec dot as a reason to return a
radio, is just plain stupid.  Not worth the bandwidth or the read....

This is an incredible offer that has been extended to us, and we need to use
it wisely.  Let's not kill the goose that lays the golden eggs!

J. Howard Smith
WA9AXQ