[TenTec] Ten Tec's return policy

[Toby Pennington]

I believe what Ken is saying, although in a different way,  is that in this
case it could be considered as an attempt to supress Freedom of Speech, in
that the action by TT citing a negative post on Eham as one reason not to
sell to an individual who has placed an order for a product,  could indeed
discourage others from posting truthful, although negative posts, for fear
that TT would in the future blacklist them from future purchases.  IF this
practice is allowed to continue , then definitely if you want to buy from TT
you had better not say anything negative about their products.....therefore
freespeech is surpressed.

But in reality,  it is probably an issue of business ethics that is at issue
and not so much freedom of speech.  The question would be, "Is this an
ethical way to do business"?  This could be the important question and may
come down to personal opinion if no laws are being broken. Only TT can
conclude if this is the way they want to do business.  Personally,  I think
it is a very bad policy.


----- Original Message ----- 
From: "Ken & Linda Burrough" <w8keb at 1st.net>
To: "Discussion of Ten-Tec Equipment" <tentec at contesting.com>
Sent: Sunday, July 24, 2005 8:19 PM
Subject: Re: [TenTec] Ten Tec's return policy


> The 30 day return policy is not anything I need to buy a radio.  If I want
it I will buy it with or with out the 30 day return policy.  What I can not
stand is any one or any company trying to put their thumb on FREEDOM OF
SPEECH.  I spent 21 years in the Air Force so any one in the USA has their
right to say what they want.  I have not read anyone talk about their
Freedom of Speech.
>
> Ken/w8keb
> Flushing, Ohio
> USAF Ret.
>
>   ----- Original Message ----- 
>   From: K4IA at aol.com
>   To: tentec at contesting.com
>   Sent: Sunday, July 24, 2005 9:40 AM
>   Subject: Re: [TenTec] Ten Tec's return policy
>
>
>   Agreed - it didn't look like he abused the policy to me either.  But,
we
>   haven't heard TT's side of the story.
>
>   If you have a 30 day return policy, you should honor it PERIOD.  Honor
it
>   with a smile and if you feel like you have been abused, then that is
simply a
>   cost of doing business.  In the long run you will get a lot more
business
>   because of your generous return privileges.  That policy is what
convinced  me to
>   take a chance on buying a radio I had never seen.
>
>   As for cutting someone off for a bad review on eHam, if the review was
fair,
>   then there should not be a vindictive response.  There were plenty of
>   shortcomings in the early software and some of it is still not resolved
(that is
>   why we fervently await ver 2).  These have been discussed to death on
this
>   reflector.  Pointing these shortcomings out on eHam is not something TT
should
>   feel the need to suppress.
>
>
>   k4ia
>   Craig  "Buck"
>   Fredericksburg, Virginia USA
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