[TenTec] 30 day Return Policy

[Mike Bryce]

Well I can understand TT point of view. Allow me to explain:

I manufacture and  sell solar electric systems and controls.
It's just a hobby for me, but I've been into this stuff since 1978.

A few years ago at the dayton hamvention some guy came up to my booth 
and promptly started to bitch and moan about my products. The design 
was wrong, the cases where out of style and the color sucked. And as he 
went on, complained about everything from the way the color codes of 
the resistors were laid out on the pcb to the color of the connectors. 
At first I thought he was just a paid heckler, but soon found out he 
was dead serious. "I have an electronic engineering degree and I have 
never seen such bad design." and on and on he went.

Had the room not been full of people, and if I had a baseball bat, I 
would have beat him to a bloody pulp. He was really pissing me off big 
time.

After about then minutes of this, he looked down on the table and saw 
one of my new controllers. He opened his wallet and pulled out some 
money.

I refused to sell it to him. Boy talked about po!!

He went into threats about calling the company president and 
complaining about the way he was being treated and for me for not 
selling him one of our products.

You should have seen his face when I told him I WAS the president.

I choose not to sell him one of my products because I could.

So, if there is someone that keeps poking you in the eye, you don't 
give (or sell) them a new stick to poke you in the eye one more time.

No matter how flat you make a pancake, there's always two sides, from 
my side, I can understand TT position.

The Jupiter has been out for sometime, and he is still spitting nails 
over the way TT handled things. Sometimes you just can't make everyone 
happy.

Mike...


Mike, WB8VGE
SunLight Energy Systems
The Heathkit Shop

http://www.seslogic.com
http://www.theheathkitshop.com/

On Jul 27, 2005, at 12:57 PM, Adam N. wrote:

>
> As a TT user, I think it's folly for TT to try to limit who buys their
> radios as doing so will not keep the radios out of the so-called
> malcontents' hands, and will only serve to build further animosity and
> open letters like the one that spawned this thread.  If TT's policy is
> "One 30-day return per customer" then it should be so published.
>
>
> 73,
>
> Adam N.
> N4EKV
> Lafayette, CA
> www.n4ekv.com
>