[TenTec] Reflector is getting effective at killing sales

[Barry Gross]

On 4/17/06, John Nason / NA9U <na9u at arrl.net> wrote:
>
> However there is a difference between discussing the
> radios operations and leaving the non-Orion owners the
> impression the radio is flawed and not ready for prime
> time.
>


Look, here's the deal:  I'm a big supporter of the guys in Sevierville.
That being said, they evidently don't have the resources to:

   1. publish a known bug list
   2. acknowledge to the bug reporter whether or not they have confirmed a
reported bug
   3. publically assign bug fix priority or expected fix date
   4. announce expected date of next firmware release and what fixes it will
contain
etc. etc.

So what happens is that a large number of Orion owners are left with a few
pet bugs that might really annoy them (whether or not they annoy anyone
else) and not the foggiest notion if Ten-Tec even knows about the bug, let
alone if/when it will be fixed.  On a periodic basis, the Orion bug topic
comes up on the reflector and there can be a natural kneejerk response by a
slew of Orion owners to pile on with a complaint about their pet bug.
Because this keeps happening over and over again, it can skew the perception
of the Orion toward the negative.

So we're caught in an Orion Groundhog Day until someone figures out how to
break the cycle.


73, Barry N1EU