[TenTec] This and That!

[HUGHESRO]

Toby, I think ur right. I have several friends and myself waiting to see just what's going to happen. We don't have any idea. especially when the grumbling good or bad starts on here. I think I will look at the SDR1000 and just maybe FT2000. 
maybe the orion later on. Whether they are better or worst it's still my money. I own several ten tecs and love them. But really no problems had. The guys at tt hve been more than nice to me. Thanks for ur input Toby. Roger W4IV
---------- Original Message ----------------------------------
From: "Toby Pennington" <toby423 at earthlink.net>
Reply-To: Discussion of Ten-Tec Equipment <tentec at contesting.com>
Date:  Wed, 12 Jul 2006 15:11:36 -0400

>I live really close to the Ten Tec factory and have made numerous visits over the past several years,   and consider some of the employees as my friends.  I have always enjoyed visiting and talking with the different personel at  the plant.
>
>A lot of what I have learned over the past years about ham radio has come from employees at Ten Tec,  and I have a lot of fond memories of talking with employees from the president to service techs over that period of time.   
>
>Ten Tec does a lot of hand holding for a lot of us,  and we receive incredible service when we have problems with our rigs.  It is very comforting to deal with a company that is so responsive when we have a problem with out rigs.  The service department is the best, but.........
>
>Our friend, Ten Tec, is having problems with its latest series of rigs,  namely the Orion 1 and Orion 2.  The firmware is buggy and not working correctly,  and updates are extremely slow in being released.  The rigs are not fully functional as a result.  
>
>Instead of posting our frustrations on this reflector,  which I have also done in the past,  I think it would be good for some of us to actually make a visit to Ten Tec and talk over our frustrations and ideas for improvement with the president of Ten Tec,  Jack Burchfield and Gary Barbour V.P.   Or, if a visit cannot be made, just pick up the phone and calmly express our concerns without  shouting and screaming.  
>
>I believe the main issue is not really whats wrong with the rigs at this time,  but the real problem is a total lack of communication between Ten Tec and its customer base,  to such an extent that customers do not know where they stand anymore with their purchase. 
>
>Customers are left in the dark,  and this is clearly the fault of the management of Ten Tec.  Improving in this one simple area would go a very long way in helping to bring the Ten Tec family of company and customers together in a common effort.  Orion owners would like to know whats going on.....what is being worked on, and what is the timeline for an update for certain issues.  
>
>Let hope our friend, Ten Tec, can make adjustments and begin to communicate with its customer base..... Toby  W4CAK
>
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