[TenTec] V2, TT where are we going?

Sun Mar 26 22:40:25 EST 2006

You say they are not listening?  Look back and count just how many versions 
of software have been released with changes and feature enhancement.  They 
got to be getting the info from somewhere.  It just doesn't fall out of the 
sky.

73
Bob, K4TAX

----- Original Message ----- 
From: "Tommy" <aldermant at alltel.net>
To: "Discussion of Ten-Tec Equipment" <tentec at contesting.com>
Sent: Saturday, March 25, 2006 9:10 PM
Subject: Re: [TenTec] V2, TT where are we going?

> No, it is not rocket science.
>
> Unfortunately, you and Buck and others have not discovered anything
> new in terms of communications with Ten Tec. Ten Tec just does not
> communicate with their users on Orion issues and this has been going
> on since 2003. They very rarely communicated with the great group of
> beta testers they had, we never even knew whether the testing results
> we submitted were read or were deleted. I mean no communications from
> them at all. Ten Tec has one basic spokesman for the Orion and that
> person is very proficient at brushing off reports of common problems
> with 'we have never heard of that before', even if some of the beta
> testers had provided the test results. You would have to have to
> believe the majority of input from customers about the Orion, are
> basically ignored by Ten Tec. Or that is the history in terms of them
> communicating to their customers.
>
> Take heart however! This scenario has been in play since Ten Tec
> first started shipping  Orion's, and based on their history, it will
> continue. But the majority of the complaints are about probably 2% of
> firmware issues out of the entire firmware. Someone told me a long
> time ago when I was going through what new Orion owners are going
> through now "What are you complaining about, look how long it took
> Microsoft to get an almost bug-free operating system working!"
>
> The choice is simple...sit back and live with it, or move on.
>
> Tom - W4BQF
>
>
>
> At Saturday 09:53 AM 3/25/2006, you wrote:
>>Is this rocket science???
>>
>>All that needs to be done is for TT to take an OI with 1.371x, and an OII
>>(And/or  OI  with V2), and compare the way the TX audio (especially
>>SP, and EQ)
>>and the DSP NR, NB, AN work in real life operations conditions (Gosh Scott
>>could do this instead of using up engineering time) AND it needs to
>>be a ham (if
>>he/she is an engineer fine). I think it will be pretty obvious which
>>is better.
>>Don't need O scopes, Sig gens, Spec. analyzers etc.
>>
>>Oh, .....wait a minute I forgot.... isn't this TT's radio?  (Hi, Hi)
>>
>>OK, let's see, then they already know all this.. right?
>>
>>OK, then they already know they have a great piece of HW in OII, and they
>>know we are pleased with the stability, and they know we LOVE the
>>display and the
>>new Mic setup, and the change in the filter chain.
>>
>>So, question #1, considering all this... do they know we are NOT pleased 
>>with
>>the V2 functions that DO NOT work near as well as the V1 functions?
>>
>>Question #2 what is the plan to fix all of it? (I'm sure they have a 
>>pretty
>>complete list)
>>
>>I talked to them on the phone a couple weeks ago. They (in all fairness, 
>>one
>>person) said they have been getting rave reviews on OII and they don't 
>>agree
>>with me there is any problem. That was even before they fixed the QSK 
>>hangup
>>problem. I mentioned a lot of us are not happy with some of the
>>re-written code
>>in V2. I told him that most of us would go back to the V1 function with V2
>>stablity if we had a choice.  He said send any concerns to DitsnBits
>>which is a
>>good suggestion and we do/should.
>>
>>I was trying to have a very frank conversation with him. I mentioned that 
>>I
>>am a TT supporter and believe very much in the Orion II and in general I 
>>do
>>like it (just like I liked the Orion).
>>
>>I told him I hope they sell thousands of the OII's. And I told him that
>>during several of the QSO's I have had I was told that they were
>>very interested in
>>buying one, but there is no way they are buying one until the issues he 
>>had
>>heard about (FIRMWARE) get fixed. These comments were also after I told 
>>the
>>person on the other end on the QRN that I loved it, it was fun and easy to
>>operate, the screen was superb, their support was excellant
>>etc.....And yes, there
>>were still some firmware issues being addressed. I suggested to the
>>TT rep that
>>in the next meeting of the minds (management) he take this message 
>>forward,
>>he said he would.
>>
>>IMHO, we all need to be very supportive of their efforts, BUT be very firm 
>>in
>>that we are not happy with the current product (V2). I'm not trying to 
>>speak
>>for everyone here, but I know a lot of folks agree)
>>
>>I guess the thing that bugs me is that we all talk about all this here, do
>>testing, try to figure out what's wrong & why, and some very sharp folks 
>>even
>>suggest the way to fix things, but we (at least as far as I know) never 
>>here
>>anything form TT on their direction. IMHO I think some comments
>>would be in their
>>best interest.
>>
>>Meanwhile, I use OII almost everyday, very stable, love using it,  great 
>>RX,
>>love the roofing filters...I just don't turn on any of the other features 
>>I
>>paid for, because they aren't right. I'm lucky as my audio, while
>>not as good as
>>it was with Orion, works OK according to several on-air tests (just don't 
>>set
>>SP greater than 3).
>>
>>73,
>>Lee, KC9CDT
>>
>>
>>
>>
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>>TenTec at contesting.com
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>
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