[TenTec] Happy Orion owners (was question about updates)

[Steven Moore]

Try thinking for a bit about what you would do if your car, tv, home theater, microwave, or any other device 
you own had flaws that weren't addressed by the manufacturer.
      I think the opinions of good enough, satisfied, or very happy might not apply.
      How long would you own such a device? How many trips would you make to the dealer or service center?
     The fact that many of you knowingly accept these flaws and are willing to wait for fixes speaks pretty 
highly of the orion.
     Consumers won't wait forever though.

Steve  wd0ct
----- Original Message ----- 
From: "Rob Atkinson, K5UJ" <k5uj at hotmail.com>
To: <tentec at contesting.com>
Sent: Wednesday, May 03, 2006 8:43 AM
Subject: [TenTec] Happy Orion owners (was question about updates)


>
> It's true that there are chronic complainers in society but the whole Orion
> thing can't be dismissed that way.   Here's one reason:  In the old days,
> when you bought a car, rig, or some other widget, and were unhappy with it,
> you could modify it yourself.   Have you looked under the hood of a new car
> these days?  Try finding the oil filter, spark plugs, battery and other
> basic things.   they are getting to be impossible for a shade tree mechanic
> to work on.  Same with ham rigs.  All or most of the Orion problems seem to
> involve the firmware.  But ten tec treats the code like it's top secret eyes
> only fouo.   So, no one knows much what's going on, and no one can do
> anything except wait for the updates.  So part of the problem is the
> customer has a lack of control over the problem, more so than in the old
> days and that drives the compaints.  If there were user mods for the
> problems, everyone would shutup and do them.  this kind of thing may also
> apply to the new yaesu and icom rigs also since they are also complicated
> and running firmware I think.
>
> rob / k5uj
>
>
> <<<I have over 30 years experience in management with various companies. One
> of
> the things I have learned, and was shocked to learn, is that some people are
> only happy when everything is going wrong. I try to disassociate myself from
> these people. The opinions of this type of person should be ignored. I am
> not talking about the person who finds a problem and offers a solution. The
> dysfunctional person I am talking about never has a solution and are never
> happy. They only have problems.
>
> Dennis
> N4MUS>>>
>
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