[TenTec] email to TenTec Service about my Orion I V2

[Bernhard Hoidn]

hallo!

I wrote few times about my problems with the Orion I V2.  Now I have sent my second email to TenTec, to find a solution.
Here are the two emails. Perhaps somebody have the same problems .


Bernhard Hoidn

DL2RBB



 

 

Dear Sirs,

 

two months ago, I sent You an email , because of my problems with my TenTec Orion I V2.

 

Now I tried the three different software.

 

First  I got the V2 with the 2.056.  Than the 2.059d and at least the 1.372.

I made the Battery reset and the Master Reset.

 

But the problems are the same.

 

My sub receiver always crashed at the latest of one hour.   At this time the S-Meter of the Sub Receiver is completely on the right side. And I can hear only whistle and scratch.

 

Sometimes I must turn on the AF knob and than the Sub RX works. But mostly I must turn off the TRX for 3 or 4 times and than the RX is ok.

 

If I used the headphones, and than the speaker, I didn´t hear anything. First I must start the Orion new and than the speaker works.

 

I tried all situations,  sweep on or out,  Bin RX on or out,  speaker both, sub  or main, but nothing helps.

Mr. Carsten Esch, the German Dealer of TenTec, said to me, that ´s not a hardware problem, it´s a software problem.

But many TenTec Operators sent me an email, and they think it´s an hardware problem.

Something must happen, my patience is at the end.

 

As I wrote in my first email, my Omni 6+ works and works without any problems and I´m very lucky with him, but with this Orion I V2, I have only problems. 

 

Perhaps You can help me!!!!!

 

 

Best regards

 

Bernhard Hoidn, DL2RBB









First email



Bernhard Hoidn

DL2RBB



 

 

Dear Sirs,

 

in May 2006 I ordered a (commissioned) TenTec ORION I transceiver at "Appello Funk" here in Germany. The price was 3300 EURO and the radio was delivered from the US via Appello. The software version is 2.056 and I was told that the necessary modifications were done. I also ordered a 600 Hz CW filter which was installed. A 250 Hz filter was not available yet. 

 

>From the beginning I had AF problems when using my stereo headphones. The audio started to become scratchy after a while. Besides that I hear the audio on the left side only then all of a sudden I hear it on the right side and then it disappears completely. By unplugging the headphone I can hear the audio via the internal speaker however its so scratchy and distorted that it is unreadable. 

 

I contacted Appello a couple of times already and Mr. Esch told me that this audio problem shows up once per month. The reason for it is the new software and the use of the sweep function. I turned off the sweep function but the problem still existed.

 

The headphones I am using are 36 Ohms.

 

I am a bit confused now and wonder whether it is really a known software phenomenon or whether the radio has a problem with the headphone jack. At the moment the headphone jack is not working at all.

 

Personally I think the radio has a problem that can and has to be fixed. Mr. Esch told me the warranty in this case is 4 weeks only and these 4 weeks are over already. However I told Mr. Esch about the problem one week after the purchase already which means well within the deadline. 

 

For a couple of years I am using an OMNI 6+ which I like a lot and never had any problems with.

 

I am looking forward to hear from you as the situation at the moment is not satisfying for everyone. 

 

 

Best regards

 

Bernhard Hoidn, DL2RBB