[TenTec] Ten-Tec Customer Service

[Ron Castro]

I haven't had to send anything back to TT for quite a while, but the last 
time I did, it was for my Titan 425 linear.  I sent it out UPS ground, which 
takes five days from CA.  After six days, I called just to see if it had 
arrived OK.  They told me it arrived, was already fixed and was running on a 
dummy load overnight, ready to ship back the next morning.  That's fast!

                     Ron N6IE
                www.N6IE.com



----- Original Message ----- 
From: "The Big Guy in the Chair" <wa4jm at earthlink.net>
To: "Discussion of Ten-Tec Equipment" <tentec at contesting.com>; 
<orion565 at yahoogroups.com>
Cc: "Rocky N1FLH" <harley2024 at bellsouth.net>; "Goob" <ww4us at comcast.net>; 
"Paul Clinton" <service at tentec.com>; "Thomas Giella KN4LF" 
<kn4lf at earthlink.net>; "Duane Archibald" <darchibald at tampabay.rr.com>; 
"Glenda Faidley" <servinv at tentec.com>
Sent: Monday, June 18, 2007 3:23 PM
Subject: [TenTec] Ten-Tec Customer Service


> Hi Gang,
>
> I recently purchased new a ArgoV for my wife.  It crapped out on transmit 
> on
> 17 and 75 meters after less than a week while running CW.  I contacted 
> Paul
> at TT and after a couple of emails and resets we decided that it need to 
> go
> back to TN.
>
> I explained to Paul that the rig had really been purchased for FD as a 
> Digi
> Rig (PSK31) and if possible I needed back before then.
>
> Well here's the timeline:
> I SHIPPED June 11.  They Received June 13.  2 days.
>
> Today, June 18, I get an email saying the the unit is FIXED and SHIPPED 
> with
> a UPS tracking #.  I will see it on June 20, BEFORE FD as promised 
> allowing
> for THREE BUSINESS days after they received it!
>
> Who do you know turns around in 3 days?
>
> When you hear about lengendary customer service, the ONLY company that 
> comes
> to mind is Ten-Tec.
>
> A product, any product, is only as good as it's customer service.
>
> Is there a hidden message here?
>
> Regards, John-WA4JM
>
>
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>