[TenTec] Ten-Tec Customer Service

[Paul Gates, KD3JF]

You certainly are correct about Elecraft as well. I have a K1 and a KX1
  Paul/KD3JF

Gary D Krause <n7hts at bresnan.net> wrote:
  "When you hear about lengendary customer service, the ONLY company that comes
to mind is Ten-Tec."

I would have to add Elecraft to the list also since I have had great 
experiences with both of them. :-)

Gary, N7HTS



On Mon, 18 Jun 2007 18:23:02 -0400
"The Big Guy in the Chair" wrote:
> Hi Gang,
> 
> I recently purchased new a ArgoV for my wife. It crapped out on transmit on
> 17 and 75 meters after less than a week while running CW. I contacted Paul
> at TT and after a couple of emails and resets we decided that it need to go
> back to TN.
> 
> I explained to Paul that the rig had really been purchased for FD as a Digi
> Rig (PSK31) and if possible I needed back before then.
> 
> Well here's the timeline:
> I SHIPPED June 11. They Received June 13. 2 days.
> 
> Today, June 18, I get an email saying the the unit is FIXED and SHIPPED with
> a UPS tracking #. I will see it on June 20, BEFORE FD as promised allowing
> for THREE BUSINESS days after they received it!
> 
> Who do you know turns around in 3 days?
> 
> When you hear about lengendary customer service, the ONLY company that comes
> to mind is Ten-Tec.
> 
> A product, any product, is only as good as it's customer service.
> 
> Is there a hidden message here?
> 
> Regards, John-WA4JM
> 
> 
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