[TenTec] Paul

[Toby Pennington]

Greetings to the list!

Certainly there are some issues left for Ten Tec to address in the Orion program, but that is a topic for another discussion.  

What you have to understand is that when you contact Paul, service manager at Ten Tec,  is that he has to assume that you know very little about your new rig and has to start from the beginning in order to cover all the bases is trying to help with your problem or diagnosis.  Because, in fact,  many issues are operator error, and Paul has to assume the problem could be operator error before he begins to really get into rig issues or corrective problems. 

Some get irritated and impatient with Paul because he does have to take this approach.  

I have worked with Paul in the past on problems and always got my problems solved,  but only after some intensive questioning which took some time and patience.  

Now,  if you want to get at the root of some issues which need fixing (NR) you need to talk to someone in engineering like Gary Barbour.  Paul can not fix something for you which needs to be done with software fixes. 

Toby  W4CAK
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Douglas Shock wrote:

Here's some better icing on the cake. When I called to discuss NR concerns
on my Orion II some time ago I was told there were no issues. My comment
then was why were so many people on the tentec reflector concerned about the
same issue as I was. I was told (no names) that tentec didn't read the
reflectors as they got tired of all the whiners who could never be made
happy.

I should have sold my OII at that point. I have since lost my compassion in
the hobby and could almost care less these days. A lot of it has to do with
all the promises made with the OI and OII which were never delivered, and
the bullcrap support from Paul. Paul's favorite explanation on why I heard
distortion in the headphone audio was that I wasn't using 1950's comm
headphones. It turns out that it was something to do with the input level.
Set it to medium and the problem went away.

I think there are many of us who are just plain sick of it.