[TenTec] Information

[Don Rasmussen]

>>> You're saying that acknowledging a request
publicly and then not acting on it because it's not a
priority is smart customer service?

In the context of Mr. Yuri "B"  - maybe. ;-)

Dream Radio One was Yuri's response to some
frustrations and I just watched them blossum. 

My remark was facetious, I have no idea how that tiger
would be tamed.

I would never take your job in a million years, nor
presume to tell Elecraft what they should do. 

[TenTec] Information
from [Ten-Tec Amateur Radio Sales] [Permanent
Link][Original] 

To:  Discussion of Ten-Tec Equipment
<tentec at contesting.com> 
Subject:  [TenTec] Information 
From:  Ten-Tec Amateur Radio Sales <sales at tentec.com> 
Reply-to:  Discussion of Ten-Tec Equipment
<tentec at contesting.com> 
Date:  Thu, 29 May 2008 15:12:18 -0400 
List-post: 
<tentec at contesting.com">mailto:tentec at contesting.com> 

>yqj: Referring to Elecraft here as being smart, they
>will state in public that your idea has value - "it's
>on the list", whether or not it's an actual priority.

I'm not sure I understand how that would have
benefited Ten-Tec if we had done 
the same thing.  You're saying that
acknowledging a request publicly and then not acting
on it because it's not a 
priority is smart customer service?

When we've done that in the past vis a vis the Orion
and other radios we've 
later regretted it.

73
Scott Robbins
W4PA