[TenTec] Information

[Bruce McLaughlin]

 I was responding to Scott whose message is attached below mine. I note that
I started the message with the name Ron which was obviously a mistake and
for that I do apologize.

Bruce- W8FU

-----Original Message-----
From: tentec-bounces at contesting.com [mailto:tentec-bounces at contesting.com]
On Behalf Of Duane Calvin
Sent: Thursday, May 29, 2008 6:24 PM
To: 'Discussion of Ten-Tec Equipment'
Subject: Re: [TenTec] Information

Who are you responding to?

	73, Duane

Duane Calvin, AC5AA
Austin, Texas
www.ac5aa.com  
 

-----Original Message-----
From: tentec-bounces at contesting.com [mailto:tentec-bounces at contesting.com]
On Behalf Of Bruce McLaughlin
Sent: Thursday, May 29, 2008 4:19 PM
To: 'Discussion of Ten-Tec Equipment'
Subject: Re: [TenTec] Information

Ron:

I'm not sure your reply was very fair to Elecraft.  I have and enjoy an
Orion II but I also have a K2/100 and a new K-3.  The K-3 is still in the
shakedown mode.  New features and modified features are being regularly
added with new firmware offered every two weeks or so.  Many of the list
suggestions have found their way into firmware mods in very short order.
Frankly, I have yet to encounter a situation where Elecraft has stated that
a new feature or improvement is "on the list" and has not ultimately been
incorporated.  Obviously, some features must be higher on the priority list
than others because they may significantly impact operation of the radio and
need to be corrected first.  I have also noted incidents where a suggested
feature has been rejected because it was impractical. I hate to be critical
but I think your reply implied that Elecraft was being disingenuous.  I
really don't believe that's the case.

By the way, is any firmware update for the Orion II in sight?  I think the
noise reduction still needs some work.

Bruce-W8FU

-----Original Message-----
From: tentec-bounces at contesting.com [mailto:tentec-bounces at contesting.com]
On Behalf Of Ten-Tec Amateur Radio Sales
Sent: Thursday, May 29, 2008 3:12 PM
To: Discussion of Ten-Tec Equipment
Subject: [TenTec] Information

>yqj: Referring to Elecraft here as being smart, they
>will state in public that your idea has value - "it's
>on the list", whether or not it's an actual priority.

I'm not sure I understand how that would have benefited Ten-Tec if we had
done the same thing.  You're saying that
acknowledging a request publicly and then not acting on it because it's not
a priority is smart customer service?

When we've done that in the past vis a vis the Orion and other radios we've
later regretted it.

73
Scott Robbins
W4PA


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