[TenTec] Does TenTec Monitor This List?

Paul Christensen w9ac at arrl.net
Mon Sep 26 07:40:13 PDT 2011


>    What would TenTec recommend to the customer who sends in a Corsair II?
> "Sorry buddy, you're SOL!"  At least they could say, "We no longer support
> that part of the radio.  Take a look at the TenTec list.  They may be able
> to help you."

I would rather receive that correspondence direct from the company, and not 
through a mail list.  The creation of a mail list among private individuals 
does not invoke a duty on the manufacturer to monitor and respond to tens or 
hundreds of messages being broadcast on a given day.

If I owned a manufacturing company, I would rather have my management team 
managing company productivity rather than monitoring lists all day long.  As 
a customer, I would rather have the management team managing company 
productivity rather than monitoring lists all day long.

Some products and vendors have several mail lists.  Some are hosted by 
contesting.com, some are on Yahoo, some are on other mail hosting services. 
I'm not sure where this notion evolved that company representatives must 
respond to mail list messages.  If you have a question or concern, simply 
contact the company.  In the case of TT, you'll get an immediate response.

Paul, W9AC 



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