[TenTec] ORION 565 - White Screen and won't boot up

[Edward Feustel]

On 2/18/2013 1:16 PM, Barrett Thompson wrote:
> I'm having an issue with my ORION 565 and wanted to hear from this group
> before shipping back to TenTec.
>
> About two weeks ago I replaced the Snaphat battery which retains the memory
> settings.  Rig worked fine for 3 days after that, then on the 4th day I
> turned it on and saw the usual TenTec logo and the words "System
> Loading...", but after about 10 seconds I get a completely white (blank)
> screen, no relays click inside the rig, no light behind the S-meter, and
> the rig doesn't respond to any buttons.
>
> I tried the following:
>
> Master Reset - ANT1 RX/TX button and Pwr button.  The master reset sequence
> began and asked me a couple of questions, then stopped prematurely and the
> rig returned to the state described above.
>
> RAM Clear - VFO B Lck and Pwr button.  Seems to go through this sequence
> OK, but rig returns to the state above.
>
> Firmware load - USER 2 and Pwr button.  Enters the loading program and says
> "Press any key to exit" but when I hit a key, radio returns to the dead
> state with a blank screen.
>
> On advice from Ten-Tec service I checked the A9 power distribution board.
>   All voltages are correct including the -20.5 on the dual-pin connector.
>   Ten-Tec is asking me to send the rig to them for repair, but they have a
> 6-8 week turnaround currently.  Anything more I can do on my end before
> shipping it out?  Any correlation between this failure and the battery
> replacement?
>
> Thanks,
>
> Barrett / KE4R
> Fayetteville, GA
>
Barrett,
Did you check the battery voltage before you put it in? If it was a low 
voltage battery to start, it might have failed, zeroing the CMOS.  
Remove and check the battery again.  If it is not above 3 volts, I'd 
order another.  Only about 3 days to get another from Ten Tec.
73,
Ed,N5EI