[TenTec] Super Service as Usual !

[Richards]

I bought a Jupiter on eBay by accident.  Yeah... I was not really 
looking to buy another radio, but I recognized the seller as the son of 
a local ham (SK,) so I posted a moderately low bid to up the price a 
tad, expecting my bid to be eclipsed in the last hours of the auction. 
I only bid to help the kid out a little ... so, I guess I ended up 
helping him out a lot more than I planned.

	Fortunately my WIFE was in favor of the deal
	and SHE supplied the rationale for keeping
	it !   Man, am I a smart guy for picking her!

Unfortunately, the rig pulled too much current off the power supply... 
so I returned it to TT HQ.  I sent it in on a Friday, and it was on the 
bench by Tuesday, and Gary emailed and phoned me on Wednesday to bring 
me up to date on his progress.  It was back early the next week.  It 
received a brain transplant, and an alignment at the TT spa.

Perhaps they are getting backed up now, but I received rather prompt 
service, good communication, and rapid return - especially considering 
Memorial Day came in the middle of the time.

Ah... the very sort of service TT is famous for.

I hope it works that way for everyone!  It is no fun having a rig in for 
service, and the waiting is a drag,  but I cannot complain about the 
service I have received in the past few years.

----------------  K8JHR  --------------------




On 6/12/2013 6:40 PM, Stan wrote:

> Wow! I sent my Orion in several weeks ago and got it back in
> 2-3 weeks. Things must have gotten very busy and/or service
> techs are taking their summer vacations. Also, I notice on
> the site that they have an opening for a tech.

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