[TenTec] What is Tentec Doing Today?
jrichards at k8jhr.com
Fri Oct 11 20:40:19 EDT 2013
I don't knock any team I am on.
I presume the team at TenTec is doing its best to survive in a difficult
economy. I further suspect it has cut costs to the bone and more than
one employee now wears more than one hat. I also presume every rational
organization acts according to what it perceives to be its best
interests, and in the best interests of its customers.
While I am disappointed in the paucity of Omni VII updates, I am
impressed TT is continuing to update firmware for my 2007 vintage Orion
II, as well as updates for the even older Orion. Even if it never
produces another new product, it continues to demonstrate commitment to
its products and loyalty to its customers.
I sympathize with those unhappy with their purchases, but continuing to
agonize after several years seems counterproductive and can only spawn
misery. Grandad used to say, "Either get happy, or get out." In this
context, getting happy means enjoying the rig as it is, and hoping for
the best. Getting out means selling the rig and buying something else
that will give you greater satisfaction.
Complaining to US is like preaching to the choir and nothing we write
here can change anything. Speculation is merely guessing. Speculation
ultimately proves correct only by coincidence. So, let's just wait and
see what develops. In the mean time, if the wheels of progress turn too
slowly for you, then quit the team and buy another rig that will provide
When I purchased my rig, I understood firmware "could" be updated, not
that it "would" be updated, and that new features "could" be added in
the future, not that they "would" be. And I believe TT is doing its
best to do deliver both!
It is possible TT is trying very hard, but may ultimately fail to bring
new features and new products to market. But, I don't knock any team I
am on, and until the horn blows to signal end of the Final Quarter, I
won't lose faith, even if we are behind in the final minutes. You can
count on this type of loyalty when I am on YOUR team.
Toady John Henry, Jim and Paul in Service,
fell all over themselves helping me solve
a problem - and it will probably cost me
a whole $9 for a new battery. They worked
really hard to discover the root cause of
the problem and avoid my having to send the
rig in to TT HQ for a service call.
This made me feel like I am an integral part
of the team.
That is just MY take. Your mileage may vary.
------------------- K8JHR --------------------
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