[TenTec] Eagle problem?

[Kris Merschrod]

----- Original Message ----- 
From: "Jim Allen" <jim.allen at longhornband.net>
To: "Discussion of Ten-Tec Equipment" <tentec at contesting.com>
Sent: Thursday, May 08, 2014 3:18 PM
Subject: Re: [TenTec] Eagle problem?


> Could the problem possibly be in the local set up somehow?  It seems very
> odd that a radio that won't work as expected in one's shack goes back and
> works just fine on the bench at Tentec.
>
> It might be just the bad radio that occasionally makes it through QC.
> Maybe he should turn this one in and buy another in a few weeks or
> something.
>
> This story may have some relevance.........
>
> I had a lemon law problem with my last Volvo (I already gave away the
> ending!).  I bought it new and the AM radio was bad.  In 16 repair
> attempts, they couldn't get it right.  I have no idea why.  Anyway, at 
> that
> point they said there was nothing more they could do.
>
> Well, there was ONE more thing.  I hired a lemon law attorney who made 
> them
> buy the car back, 30 months old with ~30,000 miles on it and got all my
> money back except a few hundred dollars and Volvo had to pay the attorney.
>
> It was my 8th Volvo over about a 25 year period.  What Volvo might have
> done was take that car back, give me another one out of their gently used
> inventory, maybe with fewer miles on it or something, and I would probably
> be driving Volvos even now.  Instead, they turned a loyal customer into a
> former customer, at great expense, too.
>
> Just a thought.
>
> 73 de W6OGC  Jim Allen
>
>
>
> On Thu, May 8, 2014 at 2:06 PM, GARY HUBER <glhuber at msn.com> wrote:
>
>> A local amateur recently chose to take a new Eagle on the 30 day
>> evaluation plan. He likes the receiver but has had problems with the
>> transmitter (after a few minutes on transmit the cooling fans spool up 
>> and
>> the radio shuts down).  He communicated with Ten-Tec Service, followed
>> instructions for power, grounding, etc. but was unable to resolve the TX
>> shutdown problem. The Eagle was sent back to Ten-Tec for service, but 
>> upon
>> return it appears to have the same problems as before. I saw the Eagle 
>> and
>> a disappointed customer this morning. He is at or near the 30 day mark of
>> the evaluation and is troubling over a decision of returning the Eagle
>> Friday morning to get his money back or buying a radio with an apparent
>> problem.
>>
>> I have no skin in this game. I am a Ten-Tec Ambassador but to the best of
>> my knowledge, I have not been identified as such for this Eagle and will
>> not benefit one way or another. I am however a long time owner, user, and
>> proponent of Ten-Tec products and see the possibility of disappointed and
>> dissatisfied customer as the result of misunderstanding or
>> miscommunication. Any positive suggestions to solve this problem for a
>> friend is greatly appreciated.
>>
>> 73 & DX,
>> Gary - AB9M
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