[TenTec] TEN-TEC Announcement January 4, 2016

Mon Jan 4 21:13:30 EST 2016

Damn, and I am a huge Dishtronix fan too.
I'm sorry, but I wouldn't pay that much to have my car repaired. A
transmission is a hell of a lot more work to replace than a board.

Glad the only Ten-Tec I own is old junk.

Who wants my Dishtronix junk?

Steve KA9MOT

"One man with courage makes a majority." ~  Andrew Jackson
On Jan 4, 2016 7:16 PM, "Gary J FollettDukes HiFi" <dukeshifi at comcast.net>
wrote:

> I, for one, applaud this policy statement.
>
> It is amazing to me how many folks think companies like Ten Tec should
> somehow pay a highly skilled technical resource to jabber for an hour about
> a problem that is well outside warranty responsibility.
>
> Yeasu won’t do it, Icom won’t do it, neither will Elecraft of Kenwood.
> They may give you 5 minutes of their time but, after that, you need to send
> your radio in for repair.
>
> To be fair to them, they WILL offer direction in solving a problem and I
> hope Ten Tec can do so. But we all need to be conscious of the value of the
> technician or engineer’s time, and not rag chew on the line. but instead,
> get directly to the issue.
>
> If something can’t be repaired over the telephone in 15 minutes or less,
> likely 6 hours won’t do it either.
>
> Now with this new “sustainable” service model, I hope TenTec can get back
> to the business of serving their patient service customers ASAP and also
> produce some products that evoke coveting like the Orion did when it first
> appeared…
>
>
> The Eagle is a cute portable radio with decent performance for that type
> of set. But I want an Omni 6+ without the birdies, a knob or a button for
> everything, no stupid processors that will go obsolete in 3 years.
>
> I want a Notch Filter INSIDE the AGC loop.
>
> DSP should be a plug in upgradable daughter board so, when its parts
> become unobtanium, we can get an update board. Apple offers this in their
> high end Mac Pro… Ditto on any CPU board that would be the radio’s
> controller.
>
> And why not use a display that is commonly used in a consumer product or
> in a commercial application such as a very common credit card scanner?
> These have GOT to be a lot cheaper than the custom displays and, when they
> fail in our fairly uncommon Ham radios, we will be able to buy junker
> electronics that use the same displays and do a replacement. There is NO
> logic to custom specifying a simple XY pixel type display. They all display
> the same thing and in the same way.
>
> (I wish Toyota would do that too! $4,900 for a replacement touch screen!
> INDEED!)
>
> Gary
>
> W0DVN
>
> > On Jan 4, 2016, at 2:13 PM, John Henry <jshenry1963 at gmail.com> wrote:
> >
> > The following is from the new owner of TEN-TEC
> >
> > ----------------------------------------------------------------------
> >
> > As some of you may be aware, Dishtronix has purchased the assets (but not
> > the liabilities) of Ten Tec from RKR Designs. .  I had desired to keep
> this
> > under wraps  until Ten Tec is reorganized, but there is too much
> > speculation concerning the service department to continue without an
> > announcement of some sort.
> >
> >
> >
> > There is a myriad of things that must be accomplished before everything
> is
> > formalized. Unfortunately these things must be done before we can
> continue
> > with jobs that were sent in for repair to RKR. At this time I would ask
> > people to be patient and please do not call or email me about your
> repair.
> > When we get the phone numbers transferred successfully or new phone
> numbers
> > we will post them. As we progress with the change, someone will contact
> you
> > about your repair. When service resumes we will be contacting the repair
> > customers.
> >
> >
> >
> > As some of you may be aware I have been looking at all aspects of
> operation
> > of the company and restructuring operations has been necessary. In
> > reviewing the service department accounts, it is apparent that some
> > customers use the service department to diagnose the radio and elect to
> not
> > proceed with the repair. Unfortunately this open door policy costs the
> > company one hour of billable time to receive, unpack, open, diagnose,
> > provide an estimate and repack a radio for return to the customer.
> >
> >
> >
> > Effective immediately, all radios including those sent in to RKR, will
> > incur  a 140.00 minimum charge to look at a radio, even if it is not
> > repaired.  Service time is 125 per hour with the average repair requiring
> > from one to two hours. This means you can expect to pay at least 265.00
> > plus parts and return shipping for any repair.
> >
> >
> >
> > For customers who sent radios in to RKR which were not repaired, who
> object
> > to these terms, we will return your unit to you at your expense.
> >
> >
> >
> > A second problem in the service department is with the time technicians
> > spend on the telephone that quite often ends up having nothing to do with
> > the Ten Tec product but is some other station deficiency.  The problem
> here
> > is Ten Tec is not compensated for that time, yet Ten Tec pays wages to
> the
> > technician. When the service department resumes operation, Ten Tec will
> > charge the customer for any telephone call or email that consumes more
> than
> > five minutes of technician time.  That time will be billed in quarter
> hour
> > increments at the prevailing service rate.
> >
> >
> > I am fully committed to bring Ten Tec back to a sustainable state. This
> > will take some time. Please give us time to finalize these plans since
> > there are so many business related issues to get through. We will
> > definitely need to rely on you as customers to help continue the Ten
> > Tec tradition of
> > innovative product and cutting edge technology.
> >
> >
> > ----------------------------------------------------------------------
> >
> >
> > Given the content of the new owners announcement above, I (John Henry)
> also
> > request that if you can wait a while for your product to get serviced in
> > the Ten Tec service department, please let them alone until they get back
> > with you as he described above. If you absolutely have to have your unit
> > back now, then the service at tentec.com email address is still working,
> and
> > will continue to work. The phones are in transition, so I doubt you will
> be
> > able to call and get an answer for a while. once phones are set up, the
> > numbers will be announced. Once the website is ready, everything will be
> on
> > it. Remember, if going to tentec.com takes you to rkrdesignsllc.com,
> then
> > the website transition has not completed yet.
> >
> >
> > Given the nature of this announcement, and it will almost positively
> bring
> > out more questions, again, please be patient. The new owner is working
> > through a lot of business issues, and I myself work a full time day job
> and
> > consult into the evening, so, answers may be few and far between. Though
> > this announcement is going out to a lot of venues, I will attempt to
> > monitor
> >
> >
> https://groups.yahoo.com/neo/groups/ten_tec_radio_net/conversations/messages
> >
> >
> >
> > 73, KI4JPL
> >
> > John Henry
> > _______________________________________________
> > TenTec mailing list
> > TenTec at contesting.com
> > http://lists.contesting.com/mailman/listinfo/tentec
>
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