I sent my OMNI VII for repair under guarantee. I have no issues with TEN-TEC. I have 2 TEN-TEC radios, a ICOM and Yaesu. I use the OMNI because I don't need a brain book to use it. I have been using TEN-TEC radios for over 25 years. Good stuff. I have had some other high dollar toys. With those its "screw me once, shame on you, screw me twice shame on me".