[TenTec] Service

[Michael Chowning]

Many businesses sell a product(s), but the profit lies in service, 
giving great service is what keeps them in business. The product pays 
for the overhead and development.  In my youth working at a friend's gas 
station, selling gas paid the overhead expenses of the operation, while 
the garage work provided the profit.  An automobile dealer near me is 
one of the biggest in the state, it sells an amazing number of toyotas, 
but its service is what makes it money, hands over fist money.  Or to 
give another example, I'm a priest, I sell a great product, but it 
service that keeps the church in the black!
      Mike, N8TTR

On 1/6/16 5:12 PM, Mike Stricker via TenTec wrote:
> The discussion related to the perceived high repair costs for Ten Tec radios is a bit ridiculous.  If a company relies up revenue for repairs to stay in business, then they don't deserve to be in business.
> A lot of the overhead expenses discussed better be paid in part by the revenue generated by selling new products.
>
> WA1SEO
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