[TenTec] service/repair ?

[John Bescher]

What is reasonable?  I really like my Orion 2 and want to keep it in good shape.  If I ever sell it, I want it to be fully functional.  


A man has got to know his limitations, and fixing my Orion 2 by myself was not a good option.   I also know nobody who's business is repairing Ten Tec equipment.  


The cost was not trivial. About $250 plus lots for insured postage.  Could I have purchased a new or even used transceiver that would match the functionality of the Orion 2 for that amount?  Certainly not.


I am glad I trusted Ten Tec service to fix my Orion 2.  


I hope Ten Tec resumes the designing and manufacturing of ham equipment.


John, N4DXI



-----Original Message-----
From: Kartooo <kartooo at comcast.net>
To: Discussion of Ten-Tec Equipment <tentec at contesting.com>
Sent: Tue, Jul 19, 2016 1:49 pm
Subject: Re: [TenTec] service/repair ?

reasonable price by today's standards ? 
Larry 
n1yw 

----- Original Message -----

From: "John Bescher via TenTec" <tentec at contesting.com> 
To: tentec at contesting.com 
Cc: "John Bescher" <n4dxi at aol.com> 
Sent: Tuesday, July 19, 2016 12:26:54 PM 
Subject: Re: [TenTec] service/repair ? 

I sent my Orion 2 for repairs to Tentec last month with mixed feelings about how long repairs would take. To my surprise and delight, the rig was sent back, successfully repaired, in a week, battery and capacitors replaced. 


John Bescher, N4DXI 



-----Original Message----- 
From: Kartooo <kartooo at comcast.net> 
To: tentec <tentec at contesting.com> 
Sent: Tue, Jul 19, 2016 12:23 pm 
Subject: [TenTec] service/repair ? 

been a member off and on here through out the yrs, owned many a ten tec rig and send a few in for repair. 
has anyone sent their radio in for repair lately ? 


i shipped my omni VII down there yesterday and i'm hoping for a positive turnout. 
the mic amp board was doing funny stuff, a bunch of loud static and humming whenever the mic cable was disturbed. 
any mic, any cable on TX ssb. even when keyed by the KEY. just kept getting worse 
i removed the case, 4 screws on the face, moved the face fwd just a bit to take the 3 screws that retain the mic amp board to the face and saw nothing...... 
re soldered all 8 mic pins, no luck 

searched the board over with a 10X lens. did this routine 4X's and could not find a thing. 
gave in and wrote ten tec, took about 3 weeks for this reply: 

Our service policy is there will be a one hour minimum charge of $140.00 dollars for each transceiver or equipment sent in for repair. If more than one hour is needed to make the repair then additional charges of $125.00 dollars per 
hour for each hour needed to make the repair. Any parts used for the repair and return shipping are additional charges. Turn-around time on repairs have been 
two to three weeks 
keeping my fingers crossed, should be in TN on thurs. 
Larry 
n1yw 




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