[TenTec] Was omni vi help

[Michael Chowning]

Don't we as consumers also share in that vice?  I look long and hard for 
a "deal", search the internet, compare shopping, and/or look at the most 
recent "used" model before purchasing "new".  Add to that the fact of 
having to sell in a global market where us manufacturers are often at a 
disadvantage due to the inequity of U.S. dollar exchange rates around 
the world.  Pricing gets the product out the door, service is the profit 
today.  It is just the opposite of yesteryear, but maybe not totally - 
in my youth I managed a service station, gas sales covered the 
overheard, the garage work was the profit.   Mike, N8TTR

On 3/10/16 8:46 PM, Dalton wrote:
> Service was even more important to farmers.  We also had Heathkits and Collins too.  Could service them ourselves.  Today, it is greed that drives pricing.
>
> 73,
> Dalton - W4WUQ
> w4wuq at arrl.net
> Sent from my iPad
>
>> On Mar 10, 2016, at 7:43 PM, rick at dj0ip.de <Rick at DJ0IP.de> wrote:
>>
>> Dalton,
>>
>> Back then was "BACK THEN".
>> We all made good money on the products we sell.
>> Now days it's tough to make much money on the sale.
>> It's become a service world.
>> You have to make money on service.
>> It's been this way for 20 years for most companies.
>>
>> 73 - Rick, DJ0IP
>> (Nr. Frankfurt, Germany)
>>
>>
>> -----Original Message-----
>> From: TenTec [mailto:tentec-bounces at contesting.com] On Behalf Of Dalton
>> Sent: Friday, March 11, 2016 12:01 AM
>> To: Discussion of Ten-Tec Equipment
>> Subject: Re: [TenTec] Was omni vi help
>>
>> When I worked in the farm implement business, selling new tractors,
>> implements and parts, phone calls were in overhead.  I spent many hours on
>> the phone looking up parts for customers.  They were never charged!  Just
>> part of doing business.  Time was spent trying to help them figure out their
>> problem when they broke down in the field.  All just part of customer
>> service.  Still no charge.  Only time there was ever a charge for a phone
>> call was when we made a special phone call to the warehouse in Memphis that
>> was long distance and they wanted the part the next day.  There was no such
>> thing as a fax or cell phone back then.  Who pays the tech twiddling their
>> thumbs between jobs?  I know good and well they don't sit there and work for
>> a solid 8 hours less their 2 breaks and lunch time.  I guess we will be
>> charged for phone time with the salesman when we are buying a new radio?
>>
>> 73,
>> Dalton - W4WUQ
>> w4wuq at arrl.net
>> Sent from my iPad
>>
>>> On Mar 10, 2016, at 3:05 PM, Mike Bryce <prosolar at sssnet.com> wrote:
>>>
>>> I remember reading that info from John Henry.
>>>
>>> I guess my point is will I have to pay for phone support for a NEW piece
>> of gear?
>>> I can certainly understand calling about a issue with an Argosy II,and
>> being billed,  however after handing over several thousand dollars, and then
>> be billed in 15 minute increments, for an issue with a NEW transceiver is a
>> bit much to Swallow.
>>> I guess I see things differently. To me, it's like buying a new car then
>> having to pay the service department to help you figure out why the cruise
>> control won't work.
>>> Mike wb8vge
>>>
>>> Sent from my iPhone
>>>
>>>> On Mar 10, 2016, at 3:16 PM, Thomas Kuehl via TenTec
>> <tentec at contesting.com> wrote:
>>>> This is part of what John Henry posted on January 4th regarding a portion
>> of the new Ten Tec policies:
>>>> "A second problem in the service department is with the time
>>>> technicians spend on the telephone that quite often ends up having
>>>> nothing to do with the Ten Tec product but is some other station
>>>> deficiency.  The problem here is Ten Tec is not compensated for that
>>>> time, yet Ten Tec pays wages to the technician. When the service
>>>> department resumes operation, Ten Tec will charge the customer for
>>>> any telephone call or email that consumes more than five minutes of
>>>> technician time.  That time will be billed in quarter hour increments at
>> the prevailing service rate."
>>>>
>>>> _______________________
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