[TenTec] Ten-Tec Repair Service -5 Stars

[Marsh Stewart]

Tim,

Thanks for sharing your recent experience with Ten-Tec repair service.

I am a bit confused though. You wrote "I just had an Orion and Orion II
repaired both of which are on their way back to me." Further on in your post
you wrote " Orion had com port (RS-232 ) problem ( lightning damage) which
couldn't be resolved as it got to the Dragon Ball CPU ( no longer
available)".  Of course it is beyond Ten-Tec's control if a part is no
longer available. So, as I read it, the Orion was repaired except for the
RS-232 port?  Or do I misunderstand?

To me Jim Brown K9YC was making a comment on what I had written in my first
post " From my first e-mail until FedEx delivered the transceiver back to me
was only about 4 weeks. You may or may not consider that "fast", but I think
that was pretty quick." Jim was sharing info he had about turn-around times
for repairs from another transceiver manufacturer. In my view his comment
was relevant to the thread. Just my opinion.

73,
Marsh, KA5M


-----Original Message-----
From: TenTec [mailto:tentec-bounces at contesting.com] On Behalf Of Tim
Wininger
Sent: Thursday, March 24, 2016 1:00 PM
To: Kimberly Elmore <cw_de_n5op at sbcglobal.net>; Discussion of Ten-Tec
Equipment <tentec at contesting.com>
Subject: Re: [TenTec] Ten-Tec Repair Service -5 Stars

I just had an Orion and Orion II repaired both of which are on their way
back to me. 1.5 weeks round trip. Orion had com port (RS-232 ) problem (
lightning damage) which couldn't be resolved as it got to the Dragon Ball
CPU ( no longer available) and a couple of other associated issue which I
wasn't aware of repaired. The Orion II had a com port problem and was
repaired without any other issues discovered.  Also had batteries replaced
in both radios.

The cost was minimal with 1.5 hrs bench time for both. The phoncons were
very informative and cordial. I couldn't ask for any better communications
in this evolution. I gave the service department my heartfelt thanks and
encouraged them to keep at.

So the beat goes on...........

GD to all ,

Tim, AB4B

obtw...I really don't care what Elecraft service is ,  does or has done as
it is irrelevant to this reflector IMHO


On Thu, Mar 24, 2016 at 12:40 PM, Kimberly Elmore <cw_de_n5op at sbcglobal.net>
wrote:

> I'm curious about what failed. ANy details?
> Kim N5OP
>
>       From: Marsh Stewart <marsh at ka5m.net>
>  To: Ten-Tec <tentec at contesting.com>
>  Sent: Thursday, March 24, 2016 11:57 AM
>  Subject: [TenTec] Ten-Tec Repair Service -5 Stars
>
> I just wanted to share my very recent experience with Ten-Tec repair 
> service..
>
> After years of dependable service my Orion II broke. I sent an e-mail 
> to service at tentec.com describing the problem and requesting a RA 
> number. I received a prompt reply with an RA number and ship-to address.
>
> My Orion II was shipped back to Ten-Tec, repaired, aligned, tested, 
> and returned to me. The charge was less than expected. From my first 
> e-mail until FedEx delivered the transceiver back to me was only about 4
weeks.
> You
> may or may not consider that "fast", but I think that was pretty quick.
>
> I have no knowledge of the overall status of Ten-Tec, and your 
> experience may be different, but in my experience Ten-Tec Repair 
> Service is alive and well.
>
> Marsh, KA5M
>
>
>
>
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