Topband: Idiom Press

[Rob Locher W7GH]

This is Rob Locher W7GH.  Idiom Press was started by my father Bob Locher  
W9KNI.  A few years ago he brought me on board, and then later retired,  
leaving me in charge.  I'd had no business experience before running Idiom  
Press.

Recently I've had several unanticipated challenges that I've had to deal  
with.  The challenges have led to an order backlog, which has multiplied  
my workload.  I've dropped the ball in keeping up with emails and phone  
calls.  My father, and also friends and other concerned people, have  
reminded me that the most important thing to any business is contact with  
the customer.

To the people I've inconvenienced, I'm sorry, and I apologize.  I am  
learning as I go.  I have a plan to get caught up with orders as quickly  
as possible.  Most importantly, I've personally refocused on customer  
contact.  I'll be contacting everyone with an outstanding order.  I must,  
however, ask customers for a little patience for the next month or so.

73,
- Rob Locher W7GH
Idiom Press