FW: [TowerTalk] texas towers back order

[Steve Weisbrod]

 ----------
From:  Steve Weisbrod
Sent:  Thursday, July 03, 1997 10:32 AM
To:  'TexasRF@aol.com'; 'towertalk@contesting.com'
Subject:  RE: [TowerTalk] texas towers back order

I have never bought anything from TT but they spent time on the phone   
with me and gave me very good advice when I was looking for a mast.   
Because of that excellent customer service I will buy something from   
them. But when your talking about customer service it is perception that   
counts. If the customer perceives he is getting service he is. If he   
perceives he is not he isn't.  I think this forum will make both   
customers and vendors BETTER!

73 Steve W8GAZ

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From:  'TexasRF@aol.com'
Sent:  Wednesday, July 02, 1997 10:39 PM
To:  steve; 'n6ig@netcom.com'
Cc:  'towertalk@contesting.com'
Subject:  [TowerTalk] texas towers back order
snip
Jim, we were sincere when we said "sorry for the delay". When you placed   
your
order our computer said that your 3/8" thimbles were in stock. For   
whatever
reason unknown to me or any other employee, the thimbles were not there.
There is no way in our system to know that there would be a problem if
thimbles are back ordered for a few days. The guy that took your order


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