[TowerTalk] Manufacturers and dealers

[Bob Wruble]

NOTABLE exception is tr logging sw.....tree (N6TR) is
king against big or litte when it comes to customer support!!

w7gg

----------
> From: David L. Thompson <thompson@mindspring.com>
> To: towertalk@contesting.com
> Subject: [TowerTalk] Manufacturers and dealers
> Date: Sunday, June 01, 1997 11:11 AM
> 
> Amateur radio manufacturers and dealers fall firmly into the "small"
> business classification.  In putting together several copies of the Amateur
> Radio Mail Order catalog and Resource Directory you find that most firms in
> our market are small sometimes family run businesses.  Please don't expect
> the business to be run like a Fortune 1000.  The owner oft times is the
> order fulfillment person, shipper, and repairer!
> 
> So next time you get upset with Texas Tower, Force 12, Antenna mart,
> Electronic Switch, or even HRO remember they are ALL small businesses.
> Sometimes we expect too much such as fancy catalogs or hot web pages
> ....
> 
> I agree fully with Steve's (K7LXC) comment that good customer service lies
> fully with the firm and its ownership.  If it's bad and not corrected they
> will go away....as in Telerex.  Or if not sold to someone else they also go
> away with the owner.  
> 
> If we don't get the product or service to our satisfaction(this applies to
> any business from Wal-Mart to Joe's HamShack Repair) we can vote with our
> feet ...and walk away!
> 
> My .02 cents worth....
> 
> Dave K4JRB
> 
> 
> For each of us we can vote with our feet...if we are not satisfied or
> unhappy.  This applies to any business not just the small ones. 
> 
> 
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