[TowerTalk] Cushcraft baluns / lousy customer service
Sun, 08 Nov 1998 23:45:08 -0800
Couldn't you call Cushcraft back and ask them to sell you a REPLACEMENT MNXM Balun
for your "XXXX" (whatever they normally ship MNXM Baluns with)? If they claim
their records do not show you buying an "XXXX" antenna from them, you can say you
bought it locally from an estate sale, or whatever. If they are one of those
companies that refuses to sell replacement or repair parts, they won't get away
with that as long as we can talk about it here. Are you listening Steve Best?
> Following the advice received here on TT, I called Cushcraft to order one of
> their MNXM baluns to use on my 402CD that I am stacking with a new XM240 so
> that the phasing and matching would be identical. I was told in no uncertain
> terms that they would NOT sell me a balun for the 402CD under any
> circumstances. I explained exactly what I was doing, and was told that they do
> not sell parts for "other uses" even if it's their OWN *&^%$&* antenna! You
> would have thought that the balun was some proprietary invention of theirs to
> be sold to the enemy!!
> I am really POed at the attitude of Cushcraft on this. I can't think of
> another amateur manufacturer that does not sell parts (for whatever purpose)
> to hams.
> It makes me want to scrap all of the CC antennas I have here (6 currently),
> but I'm frankly tired of doing antenna work right now...
> Any ideas on which way to go here? I wonder if I caught someone there having a
> bad day, and if talking to someone else at Cushcraft would help?
> Assuming that I can't get one of their baluns, what balun that IS available
> most resembles the MNXM? KA1CLX tells me that he has opened one up and it is
> built using 3 stacked toroids of unknown type with 3 alternating turns of
> RG400. Sounds fairly simple. I'm sure someone else is building a similar balun
> that may actually consider selling to me!
> Tnx / 73,
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