[TowerTalk] US Towers and shipping
Ken Anderson
k6db@volcano.net
Sat, 24 Oct 1998 10:00:07 -0700
I just unloaded my new tower yesterday. The following might be useful to others:
When US Towers calls with your PRO number, get the shipment weight and
number of pieces information. And if possible the trailer number.
I found Roadway's web site more helpful than the 1-800-ROADWAY phone.
Roadway's web site is : http://www.roadway.com/
Click on Tracking and with PRO number and ZIP you can get status of your delivery.
Look for the Service Center that is actually scheduled to deliver your tower and
note the 3 digit Center number. Click on Finding a Service Center to locate the
phone number/fax number for that center. This should get you to an actual
person and not a voice machine. Make contact as early as possible so they
have your phone number and actual location for delivery. If they plan to use
a local delivery company, as in my case, get the name, phone number and
a contact point. Again, make contact as early as possible so they have your
phone number and delivery address. Ask the company to confirm that the
item(s) loaded are actually addressed to you. Check that the weight is what
US Towers said they shipped. My local delivery company arrived with two towers
for delivery to me. One clearly marked by US Towers as mine and one marked for delivery in another state. This explained why their delivery weight was shown
as nearly 1000 lb. more than US Towers ship weight.
I highly recommend that you follow US Towers instructions for inspection while
the items are still on the truck. Document any damage or missing items on the
freight bill before signing. And, never let someone sign for the freight unless they
know what it is suppose to look like. My Freight Bill says "2 pcs Amateur
Radio Tower". Nothing else.
My tower arrived in a 28 foot covered trailer. This is fairly normal. So
remember to have equipment to pull the tower out as it can't be unloaded
from the side.
It has been my experience that freight companies never give more than a
few hours of notice for deliveries. Call first, don't wait for them to call.
I'm 200 miles from US Towers facility. My delivery took 10 days from the
date of pickup. The delivery was 3 days later than the first Roadway stated
delivery date. I have no idea if this is normal, just a statement of fact.
Ken, K6DB
k6db@volcano.net
----------
From: UpTheTower@aol.com[SMTP:UpTheTower@aol.com]
Sent: Thursday, October 15, 1998 7:40 PM
To: SHANA@USTOWER.COM; towertalk@contesting.com
Subject: [TowerTalk] US Towers and shipping
From: Shana Vinson <shana@ustower.com>
We at U S Tower Corporation would like to join in on the on going
discussion about shipping !
We have changed freight carriers to insure our customers, who receive our
discount, a better rate and less chance for damage to the towers you have
waited so patiently to receive.
Our new carrier is ROADWAY Express (1800ROADWAY) and they have set up a
discount for us/you that is much better than our previous carrier and we
have made arrangements to have our freight transfered as few times as
possible (none hopefully).
We experienced a delay in delivery recently due to an overwhelming increase
in orders. We have made the necessary adjustments and with the exception
of a few special order towers we are current with our delivery. We provide
an information packet when you place your order that includes a "Projected
Delivery Date" just to give you the customer some idea of what our schedule
is and so you can plan for the arrival of your tower. Most customers can
expect delivery within 8 - 10 weeks of your order and it should arrive very
close to the time of the projected date. We realize that planning is
necessary and we suggest that you tell the dealer when you place the order
if you need to be notified before your tower ships. We call many of our
customers who make this request and tell them there tower is complete and
they then "OK" the shipment and they call back and get their PRO number and
then stay in contact with the carrier so they can "arrange their own
delivery".
We thank you all for your support and loyalty to us over the years.
If you have any questions or comments for us please feel free to e - mail
SHANA@USTOWER.COM CUSTOMER SERVICE
BRUCE@USTOWER.COM PRESIDENT/OWNER
SALES@USTOWER.COM SALES/MISC.
ADRIAN@USTOWER.COM CHIEF ENGINEER
THANKS
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