[TowerTalk] Open Letter To Mosley

[Tom Rauch]

Let me post something from someone that has had to deal with 
problems in this industry.

Once in a while, a few times a year, a unreasonable customer 
pops up. We had a V31 who insisted at running his amplifier on a 
245 volt power main with the transformer taps on 220 volts, and he 
clearly admitted it. He insisted we give him tube after tube, or he 
would get on a campaign to "ruin our reputation". When we cut him 
off on $600 tubes, he proceeded to do that.

We had a K3 in PA who had a PA for almost a year and said it 
never worked right, so we did a customer adjustment. He failed to 
send in his return amplifier, and paid the adjustment cost for the 
"trade-up" he demanded with a bad check. Turned out the original 
amp was paid for from a dealer with a bad check. He also ran 
around whining about "unfair treatment", until the police arrived to 
take him away.

A fellow returned a RCS-4 that was mounted upside down so the 
case filled with water, and told us if we didn't replace it for free he'd 
make sure everyone on internet would know what junk we sold. He 
not only wanted that RCS-4, he wanted a spare!

IMO there are legal channels to deal with disputes. Posting 
something to say you're unhappy is one thing, but posting 
something in public to force someone into doing what you want 
always makes me wonder what the other side of the story is.

Anyone who has ever owned a business that deals with the general 
public knows exactly what I am talking about. No one but the 
parties involved know what the truth really is.
73, Tom W8JI
w8ji@contesting.com

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