[TowerTalk] Rude Tower Salesman
wa4dou@juno.com
wa4dou@juno.com
Fri, 19 May 2000 02:56:54 -0400
Hi All,
I have purchased from Texas Towers on several occasions in the past
couple of years. I've always found Gerald to be friendly, easy to get
along with, knowledgeable and helpful. I appreciate that kind of
treatment and find it to be of more value to me than searching for the
absolute lowest cost on an item. On one occasion, my call was answered by
an employee(about a year ago) who didn't seem very interested, or just
wasn't able to be helpful. A few days later i called and spoke that time
with Gerald, and placed my order. Owners and managers of businesses
certainly wouldn't approve of discourteous or rude employees. They likely
never know of many instances. Perhaps Gerald really does have bad days,
just like the rest of us. Perhaps , in such a "busy" period, Gerald has
to quickly assess what calls and what customers are really ,likely,
serious. I had a 2 way radio business for 8 years, in the '80's and into
'91. I can tell you that, on bad days, if you were likely a waste of
time, i may well have reacted accordingly. My company had an excellent
reputation, but we never became profitable enough to weather the next
"downturn" in the economy.
Hams have a reputation, all too often, of expecting great service and
the lowest possible prices. When i call a businesses "toll free" number,
i respect the fact that that service has a cost, and i try not to abuse
it. I called Texas Towers, with my catalog in hand, knowing about what i
wanted, and perhaps only needing some guidance in certain areas about
finer points of item selection, compatibility., etc. Gerald has always
done right by me.
I know this is opening up a can of worms, but, sometimes, folks bring
on "rudeness" from salespeople, by their approach.
Just my 2 cents worth. We could use some more patience and
understanding, in a world where so many want "instant gratification."
73 Roy Lincoln WA4DOU Elm City, N.C.
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On Fri, 19 May 2000 08:25:56 EDT TexasRF@aol.com writes:
>
> Since we are airing this in public here's my reply:
>
> We have been operating short handed for over six months having a
> real problem
> finding competent/reliable sales help. We have had to cut our
> telephone lines
> from five back to three and there are times when that is too many
> lines.
> Yesterday was a particularly bad day when there were only two of us
> there to
> handle the phone calls and a heavy load of walk in customers as
> well.
>
> If I appeared rude to you then I certainly apologize but please know
> that it
> was the result of a very high stress work load and nothing personal
> was
> intended.
>
> We have the stuff you need and and at reasonable prices. We also
> have the
> knowledge to help you pick the right mix of parts to do the job. We
> do ask
> your patience and understanding when the customer load is high as it
> was
> yesterday.
>
> 73 de Gerald Williamson, K5GW Owner/General Manager, Texas Towers
>
> --
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