[TowerTalk] Rude Tower Salesman

Pete Smith n4zr@contesting.com
Mon, 22 May 2000 01:43:55 +0000


At 08:25 AM 5/19/00 EDT, TexasRF@aol.com wrote:
>
>Since we are airing this in public here's my reply:
>
>We have been operating short handed for over six months having a real
problem 
>finding competent/reliable sales help. We have had to cut our telephone
lines 
>from five back to three and there are times when that is too many lines. 
>Yesterday was a particularly bad day when there were only two of us there to 
>handle the phone calls and a heavy load of walk in customers as well.
>
>If I appeared rude to you then I certainly apologize but please know that it 
>was the result of a very high stress work load and nothing personal was 
>intended.
>
>We have the stuff you need and and at reasonable prices. We also have the 
>knowledge to help you pick the right mix of parts to do the job. We do ask 
>your patience and understanding when the customer load is high as it was 
>yesterday.
>
>73 de Gerald Williamson, K5GW Owner/General Manager, Texas Towers

>From my experience in a customer service environment, e-mail or fax is much
preferable to telephoning if you know that the people you're working with
is understaffed.  It lets them organize their work instead of being
constantly interrupt-driven, and everybody wins that way.

73, Pete Smith N4ZR
n4zr@contesting.com 



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