[Towertalk] The Ham Radio Business

[Jim Reid]

Robert, KQ2M,  wrote,  in part:
 
>  [To] grow a business or be profitable.... you make your
> customers and clients happy.  This means:
> 
> 1) cheerfully supporting what you sold them, and
> 2) continuing to consistently innovate and create new, high 
> quality products that people are pleased to spend new money on.

> some.... manufacturers have failed miserably on both counts.

There is an American company succeeding on both counts,  and
about to introduce,  later this year with a peek at Dayton, an
outstanding new Amateur product.  Their service to customers
is nearly "miraculous"  both in quality and speed...and often FREE!

Have a look at the coming "Orion rig" by Ten Tec of Tennessee:

1.  Ten Tec's Orion site: 

http://www.tentec.com/TT565.htm 

2.  A site to which ideas are being supplied  to Ten Tec as the
design is evolving (though much is already established and
was demonstrated at the Charlotte hamfest a few weeks ago),
see:  http://www.qsl.net/w6hk/orion.htm

BTW,  Scott Robins,  Ten Tec product manager for the Orion,
is one of the top contest operators going today;  check out
the standings of W4PA!

I am really looking forward to this coming innovative product for us!

73,  Jim  KH7M