[TowerTalk] Amidon customer satisfaction

[K7LXC at aol.com]

In a message dated 5/13/04 11:27:17 AM Pacific Daylight Time, n2ic at arrl.net 
writes:

> Just remember all ISO-9001 really says, in a nutshell, is "Say what you do
>  (in writing), and do what you say (and prove it)".  So, I would ask them 
for
>  a copy of their process documentation pertaining to packaging of products.
>  It would also be interesting to see what their process documentation says
>  about assuring that the correct ferrite mix is being shipped.

    Yeah, like someone resistant to good customer service is going to go to 
the trouble of providing some internal documentation. 

Cheers,
Steve     K7LXC