[BULK] - Re: [TowerTalk] Amidon customer satisfaction

[Michael Tope]

----- Original Message -----
From: "Steve Katz" <stevek at jmr.com>
To: "'Tower (K8RI)'" <tower at rogerhalstead.com>; <TOWERTALK at contesting.com>
Sent: Thursday, May 13, 2004 2:45 PM
Subject: RE: [BULK] - Re: [TowerTalk] Amidon customer satisfaction


>
> This is getting pretty far away from Tower Talk, but actually ISO9000:2001
> has changed a great deal from the old, original ISO9000:1994, which was
the
> previous revision of the standard.  The 9000:2001 is much more focused on
> customer satisfaction and measuring continuous improvements, tracking
> customer satisfaction levels, taking surveys and plotting analytical
results
> than the old standard ever was.


>From what I have seen of ISO, its no wonder customer service is so
lousy. People are either writing process documents or they are running
around trying to figure out how to pass on audit. With all that its a wonder
anyone has time to do any real work or satisfy a customer :)

Cynically yours,

Mike, W4EF.......................