[BULK] - Re: [TowerTalk] Amidon customer satisfaction

[Alan AB2OS]

One guy I know gave up on Dell because they simply couldn't get his 
order right: gave him invalid order confirmation numbers, etc. and all 
kinds of other hassles. He ended up buying something else, but I don't 
recall what.

Alan AB2OS


On 05/14/04 12:15 pm Steve Katz put fingers to keyboard and launched the 
following message into cyberspace:

> Dell Electronics, as one example, makes the "buying" process slick as oil
> and very easy.  However, the fulfillment experience isn't nearly as good as
> the buying experience for most customers.  I, for one, have been nothing but
> completely disappointed with the experience of receiving their goods and
> trying to make them work first time out of the box.  Yet, they are highly
> successful, profitable, and growing.