[TowerTalk] SteppIR

[Joe - WD0M]

Hi Gary,

Not a problem - SteppIR owners have the same 
issue - the boys at SteppIR are snowed and take a 
little time to get to their e-mail.  May I 
suggest the old fashioned approach of using a 
telephone?  You can reach them at:

(425) 391-1999

You will find that their customer service is 
absolutely wonderful.  No other president of an 
antenna company has ever called me to help solve 
problems, and I've owned a bunch of antennas over 
my 44 years as a ham.  E-mail, however, is a bit 
slow.  They will however, eventually get to 
you.  Yup - we wish they were better with e-mail.  Heck of an antenna, though!

73,
Joe
WDØM
4 element SteppIR owner



At 02:41 PM 3/21/2006, StellarCAT wrote:
>Not trying to incur the wrath of the SteppIR owners out
>there.... I know there are those that complain loudly about f12
>and their lack of support via email... but I have sent THREE
>mails to SteppIR at two different addresses (info and sales) and
>still have not received even an acknowledgement of receipt! I
>know I can call them (or at least ASSUME I can - maybe it is
>poor as well) but the fact that they HAVE an email address and
>do not respond to it does not bode well. Any suggestions? Is
>there online listed email address not correct?
>
>thanks,
>
>Gary, K9RX