[TowerTalk] Vista comment and tower question.

[Carl Smidt]

I had my computer with Windows XP 'Blue Screen' me during this past Christmas, with the resultant loss of all of my programs, due to what I believe might have been a virus.
I worked with a DELL support technician, located in India, off and on, over a couple of days.
The young lady with whom I worked on the problem was extremely knowledgeable, pleasant and polite.
The problem was quickly diagnosed and in no time she had my HD reformatted, a new copy of XP, plus associated software, rushed to me by special delivery
and the computer made ready for the re-installation of software.

It took a number of hours on the telephone and I was very pleased and completely satisfied with the result, a clean and well running computer.

73,  Carl  VE9OV

  ----- Original Message ----- 
  From: Jim Miller 
  To: towertalk at contesting.com ; Bob Smith 
  Sent: Friday, March 23, 2007 3:32 PM
  Subject: Re: [TowerTalk] Vista comment and tower question.


  That's typical of first level (at least) support now-a-days.  They know
  NOTHING and are taught they MUST follow the flowchart.  They have NO
  knowledge of their own, generally.  I think second level support also will
  be doing the same thing bur in greater detail.  Tough to get through too
  until you blow a lot of time going through the entire thing with the flow
  chart followers, THEN, MAYBE, you can get past them to somebody that has a
  "little bit" of knowledge and at least has access to history files whether
  or not he is allowed to tell you anything truthfully about what is in them
  instead of "you are the first one to report this problem" (and THAT is
  mainly because the don't understand the problem either (additional comments
  withheld).

  Climbing down off of the soapbox,
  73, Jim

  ----- Original Message ----- 
  From: "Bob Smith" <na6t at na6t.com>
  To: <towertalk at contesting.com>
  Sent: Friday, March 23, 2007 12:19 PM
  Subject: Re: [TowerTalk] Vista comment and tower question.


  >
  > Hi all & Dave,
  >
  > That was going to be my comment about Linksys Tech Support,  It sounds
  like
  > 'smoke & mirrors' because TCP/IP is TCP/IP on a vista, win95, DOS 6.0
  > or WinXP computer,
  > there is no difference between the boxes, it's all IP
  > networking.   I've got to the
  > point on linksys tech support that I call linksys in So Cal for
  > replacement of units
  > and bypass their 'third world tech support' people because they are
  > just reading from
  > scripts about problems, not diagnosing the problem at hand.
  >
  > Bob
  > NA6T
  >
  > Robert Smith Consulting
  > "Wireless Installations -- Government, Businesses & ISP's"
  > F.C.C. Licensed-Commercial & Amateur Services
  > A.R.S NA6T
  > ARRL Life Member
  > Fort Bragg, California   95437
  >
  > "On The Air-Conditioned Mendocino Coast, In REAL Northern California"
  > No trees were destroyed in the sending of this message.
  > However, a large number of electrons were terribly inconvenienced.
  >
  > Message: 5
  > Date: Fri, 23 Mar 2007 09:37:36 -0400
  > From: David Jordan <wa3gin at erols.com>
  > Subject: Re: [TowerTalk] Vista comment and tower question...
  > To: David Jordan <wa3gin at erols.com>
  > Cc: davepc2 at netdave.com, 'Perry - K4PWO' <k4pwo at comcast.net>,
  >          'Towertalk Reflector' <towertalk at contesting.com>
  > Message-ID: <4603D820.3060103 at erols.com>
  > Content-Type: text/plain; charset=ISO-8859-1; format=flowed
  >
  > UPDATE:  The Linksys had a bad port.  The Linksys customer service reps
  > were either idiots or just using the VISTA smoke to push product sales.
  >
  > David Jordan wrote:
  >
  >  >This topic needs its own reflector but I just hooked up a brand new PC
  >  >with VISTA and LINKSYS tells me I need a new router because the three
  >  >year old unit I have will not play with a VISTA PC....what a hoot.
  >  >
  >  >David Cook wrote:
  >
  > _______________________________________________
  >
  >
  >
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  > http://lists.contesting.com/mailman/listinfo/towertalk
  >

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