[TowerTalk] Ten Tec woes

[Charles Harpole]

Hello Paul,  I am sorry to say your response is the winner of the MOST LAME 
CUSTOMER SERVICE RESPONSE of the year, maybe the decade.

This cap blow up problem is now on its THIRD occasion, with identical 
symptoms, happening on Florida electrical AC power and now on a different 
electrical power, WITH NO lightning anywhere within sight on any of the 
occasions.  In all cases, I monitor my AC power with a good meter all the 
time, and have NEVER observed power spikes upward and only the usual 5 volt 
dip when the air con comes on.  I know micro spikes and dips can occur, but 
to think that such would cause a disk cermaic cap to blow up ON THE METER 
SHUNT BOARD, borders on stupid given THREE breaker/fuse before that, etc 
etc.

I think this unit has a design flaw that you either do not know about or 
want to ignore.

Further, your company should be aware of the poor reputation your customer 
contact history has.  In my case, twice I have come close to ordering an 
ORION, and after a brief query with your offices, have been put off by the 
terse, simplistic answers.  TEN TEC has some great products, but the co. 
should ask itself, Why is it not a major power in the ham radio field?  
Certainly, if you ask, I can tell you.

Meanwhile, I see that I am on my own and that Ten Tec products are basically 
sold "as is" and rapidly become orphans in the storm.

Good luck, Ten Tec will need it.

Charles Harpole
k4vud at hotmail.com

>From: "Paul Clinton" <service at tentec.com>
>To: "Charles Harpole" <k4vud at hotmail.com>
>Subject: Re: 425 amp query
>Date: Mon, 22 Oct 2007 04:20:29 -0400
>
>Dear Charles:
>
>Probably caused by a surge on the AC line, possibly lightning.
>
>73,
>Paul R. Clinton
>WD4EBR
>Service Manager
>
>----- Original Message -----
>From: "Charles Harpole" <k4vud at hotmail.com>
>To: <service at tentec.com>
>Sent: Monday, October 22, 2007 8:40 AM
>Subject: 425 amp query
>
>
> > To:                                                      Oct. 22, 2007
> > Ten-Tec, Inc.
> > 1185 Dolly Parton Prky.
> > Sevierville, TN 37862
> >
> > Hello Paul in Repair:
> >
> > My Ten Tec Titan 425 (first version), serial # 60A10120 was repaired in
>your
> > shop on Feb. 1, 2006, Invoice number 091959, order number 093150.  At 
>that
> > time you repaired the Meter Shunt board and a number of other items.  
>This
> > was the second such failure in the life of this unit.
> >
> > Since receiving the unit, I have used it for about 30 hours and now have
>the
> > same failure again.  A flat mica disk cap. on the meter shunt board is
>blown
> > open physically, and the 25 watt resistor in the power supply also 
>burned
> > up.  My home breaker stopped further damage.  This is the third failure.
> >
> > I am writing for suggestions for repair because this fault appears to be
> > happening often in this product.  I need advice because I do not want
> > further factory $330. repair bills on a unit that appears to have a 
>design
> > fault.
> >
> > Please help.
> >
> > Charles Harpole
> > K4VUD
> > k4vud at hotmail.com

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