[TowerTalk] US TOWER CUSTOMER SERVICE

[Dale M. Schwartz]

Vicky at US Tower is one of the most helpful customer service people I have ever come in contact with. She has responded to me a number of times by taking small orders (for extra bolts so I could move the tower; a replacement for an ancient limiter switch; etc.). In addition, she sent me quotes for a new tower; schematics for my motor control box; and she gave me the cell phone number for the chief engineer for my type of tower-- all this in spite of the fact that I had bought a tower that was 9 years old from another ham!  How much better service could you ask for???
     When I posted here something about one of their winches that was broken, the president of US Tower contacted me to find out what went wrong! He said he didn't want any of his products failing. I explained to him that we banged up the winch in moving the tower 90 miles to my QTH and that it wasn't the winch's fault. A $70 replacement winch solved my problem.
    So let's give credit where credit is due. I hope your mileage doesn't vary <g>.
              K4ROZ