[TowerTalk] How to reach SteppIR

kc2tn at comcast.net kc2tn at comcast.net
Thu May 20 21:39:46 PDT 2010

Their current voicemail message says "John will return on May 9th".....Today's the 21st.....I think they need to update their outgoing message..or maybe they meant May 9, 2011? 

My antenna order is 5 weeks overdue and I can't raise a soul at their office..Mailboxes are FULL and the general mailbaox goes unanswered... 

I'm thinking of cancelling. if I can get a hold of someone, that is! Could that be their plan...don't answer so you can't cancel? 

Joe - KC2TN 

----- Original Message ----- 
From: "Gary Mayfield" <gary_mayfield at hotmail.com> 
To: towertalk at contesting.com 
Sent: Thursday, May 20, 2010 9:21:42 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [TowerTalk] How to reach SteppIR 

I would think if you want customers you could at least change your phone message saying you will be out of the office.....  and maybe when you will be back. 

Joe kk0sd 

> From: wc1m73 at gmail.com 
> To: noddy1211 at sbcglobal.net; towertalk at contesting.com 
> Date: Thu, 20 May 2010 18:31:10 -0400 
> Subject: Re: [TowerTalk] How to reach SteppIR 
> I don't disagree. Someone needs to answer the phone, if only to explain that 
> most of the personnel are at a trade show and will get back to you as soon 
> as they return. Heck, in this day of cell phones and email, I don't see any 
> reason why limited service can't be provided from a trade show site, 
> particularly when a customer has an urgent problem. But it's most important 
> that someone acknowledge each and every request for service and give an 
> estimate of when help will be provided. 
> I had the exact same issue with a small espresso machine parts supply 
> company recently. All the service techs and decision makers went to a trade 
> show, leaving a receptionist in charge who had no ability to do anything. 
> She made the mistake of telling me that someone would call be back, but no 
> one ever did. Really ticked me off. But when the techs got back they 
> apologized profusely and immediately addressed my problem. 
> The other side of the coin is that these are very small companies with 
> limited resources. Typically, margins are very tight, especially for 
> products manufactured in the USA. It's vital for them to pump up sales as 
> much as possible in order to survive, and with technical products this often 
> means bringing your best service people to the show. Thus, there's a 
> tradeoff between securing new business and servicing existing business, even 
> for the most service-oriented companies. But new sales are really important 
> to the existing customer, too: service will get *really* bad if the company 
> goes under. 
> 73, Dick WC1M 

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